Answer:
1. Customer service mindset.
2. Goal of customer service.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
The fundamentals of customer relationship is mainly focused on improving sales support, creating efficient and effective marketing communications, technical assistance and customer service, so as to bring great level of satisfaction to the customers.
Customer service refers to the overall collection of interactions existing between a company and the customers who have purchased its goods and taken its services in the past or potential customers who may do that in the future.
1. Customer service mindset is the ability of a customer care representative to remain positive and focused on proffering a solution to customer-related problems, so as to make a customer feel happy and satisfied based on their interactions with the company.
2. The goal of customer service is to ensure customer care representatives find out what is wrong with a particular customer and what action is needed to restore positive relations with the customer. A good customer service must emphasize the importance of a customer complaint.
In conclusion, the degree of satisfaction received by customers throughout their lifecycle is largely dependent on customer relationship management.
Answer:
The person below me got it right, but the third answer is "responding promptly to"
Explanation: I just did it lol
Why was agricultural sector declared as critical industry and exempt from the hardest lockdown regulations
Answer:
Kindly check explanation
Explanation:
Food production and consumption is critical and key to survival, no matter an established and generally accepted number of daily square meal of 3 is widely adopted. This gives a clue tgta, no matter a country's problem or issues they face, aspects which concerns food and generally agriculture would be treated preferentially. Following the outbreak and severe spread of the deadly virus, it became imperative that affected nations introduced critical measures to try and curtail its spread, stringent measures include ; restriction of movement, strict emphasis on social distancing, hence, the need to reduce the number of people on a particular site or work area, travel restrictions, among others. This restrictions had s here effect on the agriculture and the food supply chain and its effect was quickly very noticeable as people would eventually die of hunger if nothing was done. This prompted government to introduce exemptions and preference afforded to the agricultural sector ; such as keppibg trade channels open in other to facilitate food distribution, timely observation and monitoring of food crisis among others.
In team dynamics, process losses are best described as: Question 1 options: resources expended towards team development and maintenance. information lost due to imperfect communication among team members. knowledge lost when tacit knowledge is converted to structural knowledge. productivity losses that occur when individual members need to learn a new task. knowledge lost when a team member leaves the organization.
Answer:
resources expended towards team development and maintenance.
Explanation:
A team can be defined as a group of people or set of individuals with various skill set, knowledge and experience coming together to work on a project or task in order to successfully achieve a set goal and objective.
This ultimately implies that, a team comprises of individuals, workers or employees having complementary skills, knowledge and experience needed to execute a project or task successfully.
In team dynamics, process losses are best described as resources expended towards the development and maintenance of a team for increased production and benefits.
Why does ray of light coming through denser medium bend when it
enters into rarer medium?
Answer:
this occurs as a result of different refractive index of the two media
Answer:
It actually depends on the angle at which the incident ray hits the boundary face between both mediums
So if the incident ray coming from an angle enters the rarer medium it causes the refracted ray to bend away from the line of the normal
Step-by-step explanation:
I hope it was of help I tried explaining the best I could
Some studies done by economists have found that the original inventor receives __________ from innovations, while other businesses and new product users receive the rest of the benefit. Group of answer choices one-quarter to one-half of the social and economic benefits one-quarter to one-third of social and economic benefits one-third to one-half of the total economic benefits one-quarter to one-third of the total economic benefits
Answer:
one-third to one-half of the total economic benefits.
Explanation:
Innovation typically involves the creation of a new product of any category such as automobile, building, phones, electronics, etc., that generates money for the innovators or manufacturers through purchase made by the end users (consumers).
A patent can be defined as the exclusive or sole right granted to an inventor by a sovereign authority such as a government, which enables him or her to manufacture, use, or sell an invention for a specific period of time.
Generally, patents are used on innovation for products that are manufactured through the application of various technologies.
Some studies done by renowned economists around the world have found that the original inventor receives one-third (⅓) to one-half (½) of the total economic benefits from his or her innovations, while other businesses and new product users receive the rest of the benefit.
The following details are provided by a manufacturing company: Product line Investment $1,100,000 Useful life 12 years Estimated annual net cash inflows for first year $400,000 Estimated annual net cash inflows for second year $390,000 Estimated annual net cash inflows for next ten years $380,000 Residual value $70,000 Depreciation method Straight-line Required rate of return 14% Calculate the payback period for the investment. (Round your answer to two decimal places.)
Answer:
2.82 years
Explanation:
The payback is the length of time taken for the investment's cash inflows to equal the initial investment outlay.
In the first two years of the investment, $790,000($400,000+$390,000) would have been recouped out of the initial investment of $1,100,000.
The amount that is expected to be recovered in year 3 is $310,000 ($1,100,000-$790,000), based on that , we can compute our payback period thus:
payback period=2 years+(cash flow recovery in year 3/year cash 3 inflows)
payback period=2+($310,000/$380,000)
payback period=2.82 years
Nathalie is willing to apply for a car loan. She is 18 years old, still lives at home with her parents and has a part-time job during nights while attending college. In this scenario, a bank's loan officer is most likely to approve the loan in case that Group of answer choices Nathalie maintains a 3.5 GPA. Nathalie signs over her parents car as collateral. Nathalie provides a cosigner on her loan. Nathalie increases her student loan.
Answer:
Nathalie provides a cosigner on her loan
Explanation:
In the case when an inidvidual co-signs the loan so the individual is become obligated in a legal way to repay the full loan with respect to nathalie when she is not able to pay the amount. Also the loan officer would permitted in that case when the co-signer has the stable kind of job or the source of revenue.
So, nathalie not sign the car of the parent as the collateral as it required the parent consent
So the above should be the answer
Help please :)
In a circular flow diagram, households represent the elements of the
economy that:
A. sell products to consumers.
B. produce goods and services.
C. provide businesses with materials.
D. purchase and consume products,
Answer:
Produce good & services
Explanation:
In the circular-flow model of an economy, households own all the factors of production. Households earn their income when firms purchase or rent these factors of production to use them to produce goods and services. Firms, in turn, earn revenue when households buy goods and services.
Answer: B
Explanation:
The Role of Households
In a circular flow diagram, households consume the goods offered by the firms. However, households also offer firms factors so that the firms can produce products for the household to later consume.
You are employed by Company A, which makes motorcycles. You have been asked to write a brief report (following a report format) to the Managing Director comparing the size of your company with three others in the same industry. Use the following information in your report. State the advantages and disadvantages of each of the ways of comparing business size.
workers employed capital employed($ million) profit($ million) sales($ million)
Company A 20,000 50 10 100
Company B 5,000 150 5 200
Company C 3,000 60 20 150
Company D 15,000 180 15 150
we can get that fr you
Explanation:
Azsxdcfvgbbhnjmkk
Read this excerpt describing the mission of the World Bank. The World Bank is a vital source of financial and technical assistance to developing countries around the world. It is not a bank in the common sense. Instead, it plays a different but supportive role in its mission of global poverty reduction and the improvement of living standards. It provides low-interest loans, interest-free credit, and grants to developing countries for education, health, infrastructure, communications, and many other purposes. According to this excerpt, what is one major way in which the World Bank differs from a regular bank
Answer: The World Bank aims to improve living standards
Explanation:
According to this excerpt, one major way that the World Bank differs from a regular bank is that The World Bank aims to improve living standards.
Unlike the other banks such as commercial banks that give out loans or help customers keep valuables, the World Bank is a source of financial and technical assistance to developing countries around the world. They seek to improve the living standards of the people and bring about economic growth.
Answer:
B. The world aims to improve living standards
Explanation:
places by the sea have (cooler/warmer/wetter) summer and (drier/cooler/warmer) winters than places inland.
Answer:
Temperature usually decreases by 1°C for every 100 metres in altitude. Distance from the sea - Oceans heat up and cool down much more slowly than land. This means that coastal locations tend to be cooler in summer and warmer in winter than places inland at the same latitude and altitude
Explanation:
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Which of the following is NOT a reason to make payments online?
Answer:
Hi there isn't anything attached??
20 points!
Which phrase best completes the table?
Monopoly
Benefits- has lower production costs
?
Drawbacks- allows for little competition between businesses
May lead to price fixing
A. Promotes innovation and entrepreneurship
B. Is less likely to be regulated by the government
C. Has more money for research and development
D. Makes a greater variety of products available to consumers
Monopoly has more money for research and development is the phase that best completes the table.
What is a monopoly?A monopoly is when one business holds a dominant position within an industry or a sector to the exclusion of all other serious competitors.
Monopolies are frequently discouraged in countries with free markets. They are viewed as causing price gouging and declining quality because consumers have few other options. They can also concentrate money, authority, and influence in the hands of a single person or a small group of people.
On the other hand, governments may support and even impose monopolies for some basic services like utilities.
The lack of competition that characterizes a monopoly can result in high costs for consumers, subpar goods and services, and dishonest corporate practices.
A business that controls a certain market or industry may take advantage of that status at the expense of its clients. It has the ability to control prices, fudge supply and demand, and produce fake scarcities. It may make it difficult for new competitors to enter the market and prevent experimentation or the creation of novel products. The consumer is at its mercy because they have no other option but to choose a competitor.
Markets that have been monopolized frequently turn unjust, uneven, and ineffective.
Because they either control the majority of the market for their product or are the only provider of it, monopolies often have an unfair advantage over their rivals. Monopolies may vary from one business to another, although they frequently have the following traits in common:
High entry barriers because a single company controls the market, competitors cannot enter it.There is only one seller in the market at this time.Price maker- The business with the monopoly can set the price for its goods without worrying that a rival will undercut it. Prices may be raised at will by a monopoly.A monopoly may purchase enormous quantities of the raw materials it requires at a volume discount thanks to economies of scale. Then, it can reduce its costs so drastically that smaller rivals won't be able to compete.
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Even before Michelle could explain why a prospect had not purchased her company's new line of ecofriendly outdoor furniture, her supervisor started explaining how she should have emphasized the fact that the furniture is made through a revolutionary recycling process and that the prices are justified by the furniture's quality and eco-friendly nature. In this scenario, the supervisor provided Michelle with __________ feedback by telling her how she could make better sales presentations.
Answer:
Informal feedback
Explanation:
In simple words, informal feedback relates to the feedback under which the feedback is not planned by either of the parties involved and the conversation regarding the review just happens occasionally unplanned. I
Generally, In such feedback there is no exchange of information but one party dictates their view to the other. Hence, from the above we can conclude that the given case is an instance of informal feedback.
Mariano Manufacturing can issue a 25-year, 8.1% annual payment bond at par. Its investment bankers also stated that the company can sell an issue of annual payment preferred stock to corporate investors who are in the 40% tax bracket. The corporate investors require an after-tax return on the preferred that exceeds their after-tax return on the bonds by 1.0%, which would represent an after-tax risk premium. What coupon rate must be set on the preferred in order to issue it at par? Group of answer choices6.66% 6.99% 7.34% 7.71% 8.09%
Answer:
6.66%
Explanation:
First and foremost, if a bond is issued at par it means that the coupon rate and before-tax yield to maturity are the same. hence, in this case, the before-tax yield on the bond is 8.10%, the same as its coupon rate
after-tax yield on bond=before-tax yield*(1-tax rate)
tax rate=40%
the after-tax yield on bond=8.10%*(1-40%)
the after-tax yield on bond=4.86%
after-tax return on the preferred=the after-tax yield on bond+after-tax risk premium
after-tax risk premium=1.0%
after-tax return on the preferred=4.86%+1.0%
after-tax return on the preferred=5.86%
However, the before-tax coupon rate on the preferred is determined below based on the dividend received deduction principle obtainable in the US
Pre-Tax Coupon Rate = after-tax return on the preferred/(1-(Tax Rate*Taxable Percentage)
The principle that 70% of dividends, that only 30% are taxable, hence, the taxable percentage is 30%
Pre-Tax Coupon Rate =5.86%/(1-(40%*30%)
Pre-Tax Coupon Rate =5.86%/0.88
Pre-Tax Coupon Rate =6.66%
If you purchase a straddle on euros, this implies that you: A) finance the purchase of a call option by selling a put option in the euros. B) finance the purchase of a call option by selling a call option in the euros. C) finance the purchase of a put option by selling a put option in the euros. D) finance the purchase of a put option by selling a call option in the euros. E) None of the above.
Answer:
The correct answer is E) None of the above.
Explanation:
when you purchase a straddle on euros, this means you simultaneously buy a call option and a put option on the same common stock on euros bearing a similar expiration date, and the same place where the security can be bought and sold. What this means is, you tend to make a profit once the common stock makes a sharp move. Normally, call options give investors the liberty to sell stock expecting a rise in price, while a put option gives the investors want to sell their stock because they predict a fall in price. These two option contracts aim at making investors make profits.
Ajax Lighting manufactures and sells street and parking lot lights, such as those on the Fayetteville trail system. Ajax has the best LED lighting technology in the industry. It is a significant competitive advantage. There are only two other companies in the nation that make competitive products. Growth in this industry is about 2% a year or less. Ajax can enjoy sustained competitive advantage because they are in a _________ market
Answer: slow cycle
Explanation:
Based on the information given, Ajax can enjoy sustained competitive advantage because they are in a slow cycle market.
Slow-cycle markets refers to the markets whereby the competitive advantages of a firm are protected from imitation, which is usually for long periods of time and in this scenario, imitation is usually costly. Therefore, in this market, competitive advantages are usually sustainable
Monetarists believe that changes in the supply of money Question 24 options: do not affect aggregate demand. affect aggregate demand through the loanable funds market only. affect only the investment component of aggregate demand. affect aggregate demand directly.
Answer: affect aggregate demand directly.
Explanation:
Monetarists believe that money supply is very important in determining the economic growth of an economy and this is why they advocate for monetary authorities to get involved in the monetary system in order to guide the growth of the economy.
To monetarists, the supply of money influences consumption as well as investment and so directly affects aggregate demand because both consumption and investment are components of aggregate demand. For instance, an increase in money supply increases both consumption and investment and so increases aggregate demand.
A standing Order of $25 for insurance appears in the debit column of the Bank Statement. This amount does not appear in the Cash Book. How is this item treated in order to update the Cash Book.
a. Substract the $25 from the Bank Statement balance
b. Add $25 to the Bank Statement balance
c. Credit the Bank Account with $25
d. Debit the Bank Account with $25
Answer: c. Credit the Bank Account with $25
Explanation:
Insurance is an expense which means that the Standing Order reduced the amount of cash that the company had in the bank and this was reflected by the bank statement.
In order to reconcile the bank statement balance to the bank account balance, the bank account balance needs to be reduced as well. As it is an asset, it will be reduced by crediting it for the $25 standing order.
households play a role in the circular flow of goods
Answer:
purchasing goods at product markets
Explanation:
The last two answers for number 6 is “Firefighting” and “Public Safety Inspection”
Answer:
9. Carbon paper
37. Window envelope
6. teaching
There are two methods to determine the Golden Rule capital level, looking at steady-state: Please choose the correct answer from the following choices, and then select the submit answer button. Answer choices consumption per worker or comparing the marginal product of capital to the saving rate. consumption or comparing the marginal product of capital to the depreciation rate. output per worker or comparing the marginal product of capital to the saving rate. output per worker or comparing the marginal product of capital to the depreciation rate.
Answer:
consumption or comparing the marginal product of capital to the depreciation rate.
Explanation:
The two methods that measures the capital level of the golden rule is the consumption or it should compared the capital marginal product with the depreciation rate. As the golden rule capital level shows the leval in which the consumption made in the steady rate should be maximized
So for this the above option should be considered
Therefore the other options are wrong
T F Credit reports are issued monthly, so you know how much money topay toward your credit card bill.
Answer:
False
Explanation:
A financial statement can be defined as a document used for the formal communication or disclosure of financial information and statements to present and potential users such as investors and creditors. These includes balance sheet, statement of retained earnings and income statement.
Generally, financial statements are issued to recipients on a monthly basis.
A credit report can be defined as a financial document that comprises of detailed information about a person's credit history or activities with respect to borrowed money (loans). It is usually prepared by a credit bureau.
A credit score can be defined as a numerical expression between 300 - 850 that represents an individual's financial history and credit worthiness. Therefore, a credit score determines the ability of a borrower to obtain a loan from a lender.
This ultimately implies that, the higher your credit score, the higher and better it is to obtain a loan from a potential lender.
In conclusion, credit reports are issued to a customer on request and at any given time, so he or she knows how much money to pay toward your credit card bill.
The NYSE does not exist as a physical location. Rather it represents a loose collection of dealers who trade stock electronically. b. An example of a primary market transaction would be your uncle transferring 100 shares of Walmart stock to you as a birthday gift c. If your uncle in New York sold 100 shares of Microsoft through his broker to an investor in Los Angeles, this would be a primary market transaction. d. Capital market instruments include both long-term debt and common stocks.
Answer: Capital market instruments include both long-term debt and common stocks.
Explanation:
Asking the options given, the option that is correct is that Capital market instruments include both long-term debt and common stocks.
The capital market refers to s financial market whereby equity backed securities and long-term debt can be purchased and sold. The capital different is different from the money market which ideally deals with short-term debt.
In the capital market, the buyers and the sellers engage in financial securities such as stocks, bonds, stocks, etc.
Sanchez Foods Inc. is a large food manufacturing corporation that earns more profits than its competitors. The company uses only organically grown grains and fruits. It also promotes organic farming and helps nonprofit agencies that focus on food and nutrition causes. The company recently decided to use a third-party recycling logo. In this scenario, Sanchez Foods is most likely to have adopted the practice of _______.
Answer:
green marketing
Explanation:
From the question we are informed about the Sanchez Foods Inc. which is a large food manufacturing corporation that earns more profits than its competitors. The company uses only organically grown grains and fruits. It also promotes organic farming and helps nonprofit agencies that focus on food and nutrition causes. The company recently decided to use a third-party recycling logo. In this scenario, Sanchez Foods is most likely to have adopted the practice of green marketing.
Green marketing can be regarded as practice of developing as well as advertising products which is been
based on their real as well as their perceived environmental sustainability.
In a case, whereby green marketing activities of a Company are not substantiated from significant investments and doesn't substantiated by operational changes, the company
may be criticized as been using false or misleading advertising.
Think of a situation when you received a bad news with direct pattern (without any buffer). How did you react in that situation?
Answer:
first of all, don't freak out.
stay calm, n think of wat u hv jxt heard. if u can find a solution, do it asap buh if not accept it in good faith
what is an imaginary line that extend horizontally from east to west in a globe?
Answer:
The imaginary east-west horizontal lines, which run parallel to the equator, are called Latitudes or Parallels.Answer:
The imaginary horizontal lines running in east-west direction on the Earth's surface are known as Latitudes or parallels of Latitude as they are Parallel to each other.
Explanation:
In answer to a radio advertisement, a teenager two months shy of his 18th birthday contracted to buy a late model car from a car dealership. The agreement required a $1500 down payment with the remainder of the $7200 price to be paid in monthly installments to a local finance company. The teenager’s first eight payments were made regularly until his driver's license was suspended. He then informed the company that no further payments would be forthcoming. The finance company sued for the remaining payments. The age of majority in the teenager’s state is 18 years. Would the teenager be liable for the balance of the payments?
A. Yes, because the car dealership was liable on the contract from the outset, notwithstanding the teenager’s minority.
B. Yes, because he kept the car for six months after reaching the age of majority.
C. No, because he was a minor at the time of the contracting, and the contract is voidable by him.
D. No, because he informed the finance company in a timely manner after his driver's license was suspended.
Answer: B. Yes, because he kept the car for six months after reaching the age of majority.
Explanation:
When the teenager had not reached the age of majority, holding him liable for the contract would have been challenging. The teenager however reached the age of majority he became legally liable for decisions and contracts.
After this age, he had the car for 6 more months which means that he had accepted the contract as an adult. He cannot therefore simply wiggle out of the payment because he signed an enforceable contract.
all three level of professionals are required to run an organization or a business is smoothly classified as a statement
All three levels of professionals are required to run an organization or a business smoothly. Justify this statement.
Answer:
It is TRUE that All three levels of professionals are required to run an organization or a business smoothly.
The three levels of professional required are:
Top-level management
Middle-level management
Low-level management
Explanation:
Top-Level Management
Top-level managers or professionals are the people that involve in taking an extensive means of actions or decisions for the firm or business as a whole and focus on the long-term success of the business or company. They take up roles such as Chief Operations Officer (COO), ), Chief Financial Officer (CFO), Chief Executive Officer (CEO), etc.
Middle-Level Management
Middle managers or professionals are an essential part of an organization and they are involved in the intermediate management operation whose responsibility involved supervising the lower-level managers to meet the company's goals. For example, they are General managers, branch managers, department managers, etc.
Low-Level Management
Low-level managers or professionals are a core part of organizations, they ensure there is a practical technique and creativity with strong interpersonal skills to maximize particular operational processes to achieve organizational success. For example, they are Office Manager, Shift Supervisor, Store Manager, etc.
A lawyer rented an office building for his law practice and subleased most of the building to three other tenants. The lawyer paid $2,000 per month to the owner and charged his subtenants $600 per month each. After having been in the building for three years, the lawyer and the owner orally agreed that the lawyer would purchase it for a price of $120,000, to be paid in monthly installments of $2,000 over a five-year period. It was further agreed that title would remain in the owner's name until $48,000 had been paid on the total price, whereupon the owner would deliver a deed to the lawyer. Shortly thereafter, the lawyer spent $4,000 redecorating his suite. During the course of the next two years, the lawyer hired an associate and placed her in one of the offices formerly occupied by one of the subtenants, and raised the monthly rental he charged the other two subtenants to $700. Two years after the agreement with the owner, the lawyer demanded that the owner convey the building by delivery of a deed. The owner refused, denying that any oral agreement for sale had ever existed. The lawyer brings an action for specific performance against the owner, who pleads the Statute of Frauds as a defense. If the owner wins, what is the likely reason
Answer: Statute of Frauds
Explanation:
The Statute of Frauds requires that real estate sales be conducted in writing instead of via oral agreement and since the lawyer and the owner had only an oral agreement, the courts would most likely side with the owner.
The lawyer can argue under the Principle of Part Performance (an exception to the Statute of Frauds) that his actions in renovating the place were consistent with someone who had an agreement to buy the place but the owner could argue that the lawyer's actions were simply those of a leasee improving the conditions of the place he is renting. This would bring the courts on the side of the owner.
commercial banks hold deposits and
