Laila is training new call center associates and wants to ensure they understand the required opening and closing call sequences. What is a good technique for her class of 20 new associates?A. Complete role play time with partnered employees. B. Have a quiz at the end of the session. C. Tell them and have the complete individual written scenarios. D. Use powerpoint slides for each separate concept.

Answers

Answer 1

Answer: D. Use PowerPoint slides for each separate concept.

Explanation:

These associates are completely new which means that they have to first be introduced to the required opening and closing call sequences. Several methods would therefore be inappropriate.

Complete roleplay for instance, would be bad for the situation as the associates would have no sequence to fall back on seeing as they are new. A quiz would also not work because it needs to be based on material learnt and individual written scenarios would be wrong as well because the goal is to teach them the company's required sequence not their own.

The best way would be to simply show them these sequences in a PowerPoint presentation.


Related Questions

Human Resource Management (HRM) takes a strategic approach in developing and maintaining a qualified workforce to gain a competitive advantage. The role of a Human Resource Manager in the strategic process is to focus on the specific areas that will contribute to the overall effectiveness of the organization. If you were an HR Manager, on which would you focus

Answers

Answer:

Explanation:

If I were a HR manager, I would like to focus on work-life balance for all employees.

Work-life balance is the lack of opposition between work and other life roles.

It is the state of equilibrium in which demands of personal life, professional life, and family life are equal. It can benefit organization in long run by-

1. Increase productivity

2. Lower absenteeism

3. A happier, less stressed workforce

4. Improvements in employee health and well being

5. A more positive perception of an employer

6. Greater employee loyalty, commitment and motivation

7. Creates healthy-work environment

8. Employers or managers can save money by reducing costs

When employees are satisfied with the organization and organization wants them to work ethically and they can easily accept that; and work ethically and socially responsible to the needs of society. Proper and regular training can develop skill-set of employees. These are also important for HR manager to focus but he or she should first start with satisfy employees and build trust among them for the organization.

The most likely effect of an decrease in income tax rates would be a(n): increase in interest rates. decrease in the supply of loanable funds. decrease in the savings rate. all of the above would occur none of the above would occur

Answers

Answer:  none of the above would occur

Explanation:

When there are lower tax rates, people will have more disposable income left aft paying taxes. It is from this disposable income that people are able to save so if it increases, they will be able to save more.

When they save more, supply of loanable funds will increase because loanable funds come from savings. Interest rates would therefore decrease because there are now more loanable funds.

Income tax rate are taxes placed or collected on income of people. The most likely effect of an decrease in income tax rates would be none of the above would occur

Lower tax rates often leads to the following:

An increase the demand for assets An increase in the supply of labor.The economy will react to it by having with lower interest rates, higher employment, higher investment and faster economic growth. It often increase the spending power of consumers It also increase aggregate demand, resulting to higher economic growth.

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All of the following are symptoms of organizations struggling with strategy disconnect and unclear priorities EXCEPT Multiple Choice inadequate resources. people are working on multiple projects and feel inefficient. frequent conflicts between managers. confused employees regarding which projects are more important. not enough projects within the portfolio to make a profit.

Answers

Answer:

All of the following are symptoms of organizations struggling with strategy disconnect and unclear priorities EXCEPT

not enough projects within the portfolio to make a profit.

Explanation:

Strategy disconnect does not support an organization to be consistent in its actions at every level.  However, where the strategy is shared across board, there is an integrated and coordinated attempt at long-term planning with the organization positioned to exceed the needs of its customers and to achieve success.  With strategy connect, the organization responds well to changes in its external environment and is able to allocate scarce resources for the improvement of its competitive position.

All of the following are true regarding implied agreements EXCEPT which one?
An implied agreement is based on actions or behaviors.
An implied agreement is based on a formal
agreement
With an implied agreement it is possible that the other party did not intend to be bound.
With an implied agreement there is an increased chance of confusion.

Answers

Answer:

An implied agreement is based on a formal agreement.

Explanation:

A contract can be defined as an agreement between two or more parties (group of people) which gives rise to a mutual legal obligation or enforceable by law.

There are different types of contract in business and these includes: fixed-price contract, cost-plus contract, bilateral contract, implied contract, unilateral contract, adhesion contract, unconscionable contract, option contract, express contract, executory contract, etc.

Mutual assent is a legal term which represents an agreement by both parties to a contract. When two parties to a contract both have an understanding of the parameters, terms and conditions surrounding a contract, it ultimately implies that they are in agreement; this is generally referred to as mutual assent.

Simply stated, mutual assent connotes agreement, acceptance and consent to a contract by both parties.

An implied contract can be defined as an informal contract that exists based on an assumption or understanding between two or more parties, rather than on terms that are formally and specifically defined.

This ultimately implies that, an implied agreement is not based on a formal agreement but on assumptions or understanding between the parties involved.

MC Qu. 74 If a firm's forecasted sales are... If a firm's forecasted sales are $238,000 and its break-even sales are $184,000, the margin of safety in dollars is: rev: 07_12_2018_QC_CS-131102

Answers

Answer:

22.69%

Explanation:

Margin of safety = (forecasted sales -  break-even sales) / forecasted sales

( $238,000 - $184,000) / $238,000 x 1000 = 22.69%

California laws requires that renters be paid interest on their security deposits. You are considering renting a one bedroom uni at The Sterling Heights Apartments, where a $1,500 security deposit is required. You plan to live there about three years. If you expect 2 percent a year how much interest should you expect to receive when you move out in three years

Answers

1,500 x .02 = 1st year $30 interest
1,530 x .02 = 2nd year $30.60 interest
1530.60 = 3rd year $30.61 interest
$1591.21 earned at move out

The Arthur Company manufactures kitchen utensils. The company is currently producing well below its full capacity. The Benton Company has approached Arthur with an offer to buy 15,000 utensils at $0.90 each. Arthur sells its utensils wholesale for $1.00 each; the average cost per unit is $0.96, of which $0.14 is fixed costs. If Arthur were to accept Benton's offer, what would be the increase in Arthur's operating profits

Answers

Answer:

$1,200

Explanation:

Since  Arthur Company is producing below its capacity, it means it does not have to increase in plant capacity, I mean fixed costs in order to fulfil the special order, hence, in determining the increase in operating profits, we would only consider variable costs.

average cost per unit=variable cost per unit+fixed cost per unit

$0.96=variable cost per unit+$0.14

variable cost per unit=$0.96-$0.14

variable cost per unit=$0.82

Increase in operating profits=(special order price-variable cost per unit)*quantity of special order

special order price=$0.90

variable cost per unit=$0.82

quantity of special order=15000 utensils

Increase in operating profits=($0.90-$0.82)*15000

Increase in operating profits=$1,200

The index weighting that results in portfolio weights shifting away from securities that have increased in relative value toward securities that have fallen in relative value whenever the portfolio is rebalanced is most accurately described as:_________
a) float-adjusted market-capitalization weighting.
b) fundamental weighting.
c) equal weighting.

Answers

Answer: B. Fundamental weighting.

Explanation:

A fundamentally weighted index refers to a type of equity index whereby the components that are chosen based on the fundamental criteria like the dividend rates, book value, revenue, dividend rates, etc.

Fundamental weighting is the index weighting which results in portfolio weights shifting away from securities that have increased in relative value toward securities that have fallen in relative value whenever the portfolio is rebalanced.

A stock will pay no dividends for the next 5 years. Then it will pay a dividend of $5 growing at 2%. The discount rate is 10%. What should be the current stock price?

Answers

Answer:

$38.81

Explanation:

The value of the stock is the present value of its future divided payments, bearing in mind that the first dividend is payable six years from,hence, the present value of dividend in year 5( a year before its payment) is then computed thus:

PV of dividend at the end of year 5=expected dividend/discount rate-growth rate

expected dividend in year 6=$5

discount rate=10%

growth rate=2%

PV of dividend at the end of year 5=$5/(10%-2%)

PV of dividend at the end of year 5=$62.50

We need to discount the PV backward by 5 years to show the stock value today

the current stock price=$62.50/(1+10%)^5

the current stock price= $38.81  

Identify a brand and discuss how the organization is blending marketing mix element to achieve a marketing communication objective​

Answers

Answer:

Nike as a brand is making the use of Marketing mix to communicate a objective of high quality sport brand.

Explanation:

The aim of the marketing mix s the right combination of product, place, promotion, and price, etc. It is done so that the company can have an advantage over the competitors. It's a set of controllable and tactile marketing tools.

A physical count of merchandise inventory on July 30 reveals that there are 48 units on hand. Using the LIFO inventory method, the amount allocated to cost of goods sold for July is

Answers

Answer:

The amount allocated to cost of goods sold for July is $2,070.

Explanation:

Note: This question is not complete. The complete question is therefore provided before answering the question as follows:

Olympus Climbers Company has the following inventory data:

July 1 Beginning inventory 30 units at $19    $570

      7 Purchases 105 units at $20                  2100

    22 Purchases 15 units at $22                      330

                                                                      $3000  

A physical count of merchandise inventory on July 30 reveals that there are 48 units on hand. Using the LIFO inventory method, the amount allocated to cost of goods sold for July is

The explanation of the answers is now provided as follows:

Last in, first out (LIFO) inventory method refers to a method under which the costs of the costs of the most recent goods purchased or manufactured are expensed first.

Thereforee, the amount allocated to cost of goods sold for July can be calculated as follows:

Total units available for sales = 30 + 105 + 15 = 150 units

Units sold = Total units available for sales - Units on hand on July 30 = 150 - 48 = 102 units

Cost of goods sold for July = Value of 15 units July 22 purchases + (87 units * Cost per units of purchases on July 7) = $330 + (87 * $20) = $330 + $1,740 = $2,070

Therefore, the amount allocated to cost of goods sold for July is $2,070.

CK Company stockholders expect to receive a year-end dividend of $5 per share and then be sold for $115 dollars per share. If the required rate of return for the stock is 20%, what is the current value of the stock

Answers

Answer:

$100

Explanation:

Calculation to determine what is the current value of the stock

Using this formula

P=(Dividend sold per share*Year-end dividend)/(1+Required rate of return)

Let plug in the formula

P = (115 + 5)/(1+.2)

P = (115 + 5)/1.2

P=120/1.2

P= $100

Therefore the current value of the stock is $100

Amount of
Invoice
Terms of
Sale
Partial
Payment
Credit for
Partial Payment
Net
Amount Due
$5,998.20
4/15, n/60
$3,100
$
$

Answers

Answer:

Credit partial payment is "$3229.17" and Net amount due is "$2769.03".

Explanation:

Given:

Invoice,

= $5998.20

Sales terms,

= 4/15, n/60

Partial payment,

= $3100

The credit partial payment will be:

= [tex]\frac{Partial \ payment}{1-Discount}[/tex]

= [tex]\frac{3100}{1-0.04}[/tex]

= [tex]\frac{3100}{0.96}[/tex]

= [tex]3229.17[/tex] ($)

The due net amount will be:

= [tex]5998.20-3229.17[/tex]

= [tex]2769.03[/tex] ($)

Assume two countries have the same nominal GDP (measured in the same currency using the same accounting rules). Give at least three reasons why you cannot assume that citizens in each country enjoy approximately the same level of economic well-being. Explain

Answers

Answer:

1. There might be different levels of price levels between the countries. The citizens in the country with the higher inflation would  enjoy less economic wellbeing

2. Different populations. If GDP is the same and the population is different, the standard of living of citizens of the country with the higher population would be lower when compared with the standard of living of the country with the lower population

3. Different level of non-market activities. The country with the higher level of non-market activity would have more goods and services available for its citizens and this increases the standard of living of the citizens

Explanation:

Gross domestic product is the total sum of final goods and services produced in an economy within a given period which is usually a year

GDP calculated using the expenditure approach = Consumption spending by households + Investment spending by businesses + Government spending + Net export

Nominal GDP is GDP calculated using current year prices while Real GDP is GDP calculated using base year prices. Real GDP has been adjusted for inflation. It reflects the value of goods and services produced in an economy.

Factors that would make two countries with the same nominal GDP have the different level of wellbeing includes :

1. There might be different levels of price levels between the countries. The citizens in the country with the higher inflation would  enjoy less economic wellbeing.

For example in country A, the real GDP is 20 while price level is $2. In country B, the real GDP is 10 while price level is $4. Nominal GDP in both countries is $40 but the price levels are different. Citizens in country A would have a higher standard of living when compared with citizens of country B

2. Different populations. If GDP is the same and the population is different, the standard of living of citizens of the country with the higher population would be lower when compared with the standard of living of the country with the lower population.

For example, the GDP of country A and B is 100. The population of country A is 10 while that of B is 20. The nominal GDP per capita in A is 10 and 5 in B. Citizens in country A would enjoy a higher standard of living when compared with citizens in country B

3. Different level of non-market activities. The country with the higher level of non-market activity would have more goods and services available for its citizens and this increases the standard of living of the citizens

Melinda Stoffers owns and operates ABC Print Co. During February, ABC incurred the following costs in acquiring two printing presses. One printing press was new, and the other was purchased from a business that recently filed for bankruptcy. Indicate which costs incurred in acquiring the new printing press that should be debited to the asset account.

a. Fee paid to factory representative for installation
b. Freight
c. Insurance while in transit
d. New parts to replace those damaged in unloading

Answers

Answer:

The answer is below

Explanation:

a. Fee paid to factory representative for installation - DEBITED to Asset account

b. Freight - DEBITED to Asset account

c. Insurance while in transit - DEBITED to Asset account

d. New parts to replace those damaged in unloading - NOT DEBITED to Asset account

To understand which costs incurred in acquiring the new printing press should be debited to the asset account, it should be noted that "new parts to replace those damaged in unloading" does not lead to improvement in assets, hence, it should be considered as Expense instead of being devoted into the asset account.

A money market security that has a par value of $10,000 sells for $8,924.70. Given that the security has a maturity of two years, what is the investor's required rate of return?

Answers

Answer:

The answer is "5%".

Explanation:

[tex]\to \$8,924.70 = \frac{10,000}{(1 + r )^2}\\\\\to \$8,924.70 (1+r)^2= 10,000\\\\\to (1+r)^2= \frac{10,000}{\$8,924.70}\\\\\to (1+r)^2= \frac{10,000}{\$8,924.70}\\\\\to (1+r)^2= 1.1204\\\\\to (1+r)= 1.05\\\\\to r= 1.05-1\\\\\to r=0.05\\\\\to r=5\%\\\\[/tex]

which of the following would be included in the set of electrical plans for individual residence?

A. Individual romex cables
B. Power panels to be installed
C. routes of cables
D. Wire sizes

Answers

Answer:

A. Individual romex cables

Explanation:

Individual romex cables would be included in the set of electrical plans for individual residence.

This is because they are a non-metallic sheathed cables, and they are flexible electrical cables which are popularly used in residential setups.

This cable comes with two insulated wires that include a ground copper wire that ensures safe passage of electrical current in case of any unfortunate event.

A(n) ______ is a network that links the intranets of business partners via the Internet in such a way that the result is a virtually private network.a. intranet b. browser c. extranet

Answers

Answer:

c. extranet

Explanation:

The controlled, and the private network that permits the third-party partners in order to received the information that related to the particualr company and also it can be done without any access for an overall network of an organization

So as per the given situation, it is an extranet

Hence, the same is to be considered

Hayward Industries manufactures dining chairs and tables. The following information is available: Dining Chairs Tables Total Cost Machine setups 200 600 $48,000 Inspections 250 470 $72,000 Labor hours 2,600 2,400 Hayward is considering switching from one overhead rate based on labor hours to activity-based costing. Perform the following analyses for these two components of overhead: Compute total machine setups and inspection costs assigned to each product, using a single overhead rate.

Answers

Answer and Explanation:

The computation is shown below:

Single overhead rate is

= total cost ÷ total labor hours

= ($48000 + $72000 ) ÷ (2600+2400)

= 24 per labour hour

Now  

Dining chairs

= 2600 × 24

= $62400

And,

tables

= 2400 × 24

= $57600

total = $120000

Distributive, procedural, and interactional are
components of

answer choices:
expectancy theory
goal setting theory
scientific management
job design
organizational justice

Answers

Answer:

Organizational justice

Explanation:

Organizational justice concerns employees' understanding of fairness, results, and processes within a company. Distributive, procedural, and interactional are the three types of organizational justice that companies must embrace in order to have happy and productive employees.

Granfield Company is considering eliminating its backpack division, which reported an operating loss for the recent year of $42,200. The division sales for the year were $963,800 and the variable costs were $477,000. The fixed costs of the division were $529,000. If the backpack division is dropped, 40% of the fixed costs allocated to that division could be eliminated. The impact on Granfield's operating income for eliminating this business segment would be:__________.
a. $275,200 increase
b. $486,800 decrease
c. $211,600 increase
d. $275,200 decrease
e. $486,800 increase

Answers

Answer:

d. $275,200 decrease

Explanation:

Calculation to determine what The impact on Granfield's operating income for eliminating this business segment would be:

Using this formula

Impact on operating income =Saving in relevant fixed cost -loss of Contribution margin of backpack Division

Let plug in the formula

Impact on operating income=($529,000*40%)-($963,800-$477,000)

Impact on operating income=$211,600-$486800

Impact on operating income=$275,200 decrease

Therefore The impact on Granfield's operating income for eliminating this business segment would be:$275,200 decrease

Fresh Veggies, Inc. (FVI), purchases land and a warehouse for $450,000. In addition to the purchase price, FVI makes the following expenditures related to the acquisition: broker's commission, $25,000; title insurance, $1,500; and miscellaneous closing costs, $5,200. The warehouse is immediately demolished at a cost of $25,000 in anticipation of building a new warehouse. Determine the amount FVI should record as the cost of the land

Answers

Answer:

$506,700

Explanation:

Calculation to determine the amount FVI should record as the cost of the land

Purchases land and a warehouse for $450,000

Add Commission $25,000

Add Title insurance $1,500

Add Miscellaneous closing costs $5,200

Add Demolished cost $25,000

Cost of the land $506,700

Therefore the amount FVI should record as the cost of the land is $506,700

Farris Corporation, which has only one product, has provided the following data concerning its most recent month of operations:Selling price 156 Units in beginning inventory 0Units produced 9,500Units sold 9,100Units in ending inventory 400 Variable costs per unit: Direct materials 29Direct labor 71Variable manufacturing overhead 17Variable selling and administrative expense 21Fixed costs: Fixed manufacturing overhead 142,500Fixed selling and administrative expense 9,900What is the net operating income for the month under absorption costing?a. $35,400
b. $11,400
c. $17,400
d. $6,000

Answers

Answer:

c. $17,400

Explanation:

The computation of the net operating income under absorption costing is given below:

unit product cost under Absorption costing    

direct materials $29  

direct labor $71  

variable manufacturing overhead $17  

fixed manufacturing overhead ($142,500 ÷ 9,500) $15  

unit product cost $132  

Now  

Sales  (9,100 × 156)  $1,419,600  

less:Variable cost of good sold (9,100  × 132) $1,201,200  

Gross profit $218,400  

Selling and administrative expense    

variable selling expens (9,100  × 21) $191,100    

Fixed selling & adm expense $9,900    

Net operating income  $17,400

Portside Watercraft uses a job order costing system. During one month Portside purchased $173,000 of raw materials on credit; issued materials to production of $164,000, of which $24,000 were indirect. Portside incurred a factory payroll cost of $95,000, of which $25,000 was indirect labor. Portside uses a predetermined overhead rate of 170% of direct labor cost. The journal entry to record the issuance of materials to production is:

Answers

Answer:

Debit Work in Process Inventory $140,000

Debit Factory Overhead $24,000

Credit Raw Materials Inventory $164,000.

Explanation:

Preparation of The journal entry to record the issuance of materials to production

Based on the information given The journal entry to record the issuance of materials to production is:

Debit Work in Process Inventory $140,000

($164,000-$24,000)

Debit Factory Overhead $24,000

Credit Raw Materials Inventory $164,000

(To record the issuance of materials to production)

On January 1, 20Y2, Hebron Company issued a $175,000, five-year, 8% installment note to Ventsam Bank. The note requires annual payments of $43,830, beginning on December 31, 20Y2.Journalize the entries to record the following:

Answers

Answer and Explanation:

The journal entries are shown below:

1. Cash Dr $175,000

     To note payable $175,000

(being note payable is issued)

2. Interest expense Dr (8% of $175,000) $14,000

        To interest payable $14,000

(being interest expense is recorded)

3. Interest payable $14,000

Note payable $29,830

       To cash $43,830

(being cash paid is recorded)

4. Interest expense $6,253

          To interest payable $6,253

(being interest expense is recorded)

5.  Interest payable $6,253

Note payable $37,577

       To cash $43,830

(being cash paid is recorded)

Carmen Co. can further process Product J to produce Product D. Product J is currently selling for $23.80 per pound and costs $15.00 per pound to produce. Product D would sell for $44.55 per pound and would require an additional cost of $11.75 per pound to produce. The differential cost of producing Product D is

Answers

Answer:

$20.75

Explanation:

Calculation to determine what The differential cost of producing Product D is

Using this formula

Differential cost =Revenue from sale of product D−Revenue from sale of product J

Let plug in the formula

Differential cost ​=$44.55−$23.80

Differential cost =$20.75

Therefore The differential cost of producing Product D is $20.75

What is the purpose of an inspection report ​

Answers

Answer:The purpose of inspection reports is to document the inspection scope, observation, and findingsof inspections conducted by the NRC. 

Explanation:The NRC performs inspections to oversee the commercial nuclear industry to determine whether its requirements are being met by licensees and their contractors.

Nathan and Diana are married and have three married children and seven minor grandchildren. For tax year 2020, what is the maximum amount they can give to the family (including the sons- and daughters-in-law) without using any of their unified transfer tax credit

Answers

Answer:

Maximum amount that can be given to family (including the sons- and daughters-in-law) without using unified transfer tax credit is $390,000.

Explanation:

Given the data in the question;

Nathan and Diana are married and they have 3 married children, meaning Nathan and Diana also have 3 daughters/sons in law married to their children. In addition, they have 7 minor grand children.

Number of donees will be ⇒ 3 + 3 + 7 = 13

Now, we know that; The annual gift tax exclusion for 2019-2020 is $15,000 per donee or individual for every tax payer while that of married couple is $30,000.

Meaning Nathan and Diana can give $30,000as a gift to each of their family members without using any of their unified transfer tax credit.

Hence,

Maximum amount that can be given to family (including the sons- and daughters-in-law) without using unified transfer tax credit will be;

⇒ 13 × $30,000

= $390,000.

What is the APR on a loan with an effective annual rate of 15.26% and weekly compounding of interest?

Answers

Answer:

14.22%

Explanation:

Assuming 52 weeks in a year

[tex](1+.1526)=(1+i)^{52}\\i=.002734892\\.002734892*52=.142214377[/tex]

Which rounds to about

14.22%

Hammond Supplies expects sales of 117,106 units per year with carrying costs of $2.82 per unit and ordering cost of $4.14 per order. Assuming the level of inventory is stable, what is the optimal average number of units in inventory

Answers

Economic order quantity: sqrt( (2 x annual

Sales x ordering cost)/ carrying cost)

EOQ = sqrt(2x117106x4.14)/2.82)

EOQ = 586.38

Optimal average in inventory = EOQ/2

Inventory = 586.38/2 = 293.19

Round up:

Answer: 294 units

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