What is the customer's goal?

Answers

Answer 1

Answer:

The key aspect of any business, company, or employer is customer service goals.

Explanation:

A customer service department and the staff represent the company and contribute to building the company's public perception. Customer service objectives are specific objectives and guidelines put in place by an enterprise to ensure that every client is 100% satisfied with the services provided by the enterprise. Excellent customer service means that every customer's needs and desires can be met promptly. A customer should never get away with a company or leave a place unhappy.

Improve customer service measurement

Customers goals :

Easy to get in touch with customersResponse times acceleratedImprove customer service measurementFind ways to create an all-round experience for our customersDevelop a loyalty program for clientsCreate a culture that focuses on customersDevelop a strategy for customer surveysTake the customer success account into accountGet customer renovation and up-sell creative

Related Questions

Assume a pro rata reinsurance agreement with a 35% retention. Further assume a primary insurance contract with limits of $2,500,000, premiums of $20,000 and deductible $10,000. a)How much premium will the primary insurance company retain

Answers

Answer: $7000

Explanation:

Since there is a pro rata reinsurance agreement with a 35% retention, primary insurance contract with limits of $2,500,000, premiums of $20,000 and deductible $10,000, then the amount of premium that the primary insurance company will retain will be:

= Retention rate × Premium

= 35% × $20000

= 0.35 × $20000

= $7000

the black shoe company produces its famous madison shoe, which sell for $60m per pair, the operating income for 2020 is as follows: Revenues $300,000 Variable costs $120,000 Fixed costs $108,000
What is the break-even point in units?

Answers

The brink ven link te 36,000

As we’re well aware, vending machines are used to sell snacks and beverages, whereas newspapers are sold out of a box that allows anyone to take more than one paper. How does the concept of diminishing marginal utility explain the different distribution techniques for newspapers vs. snacks and beverages? Identify two additional examples of an item whose diminishing marginal utility is high. Remember: Marginal utility is the change in total utility that results from a one-unit increase in the quantity of a good consumed; diminishing marginal utility is the general tendency for marginal utility to decrease as the quantity of a good consumed increases.

Answers

Answer:

Because people do not need a second newspaper, it will not bring any more information to their lives, rather than a second soda can or snack.

Explanation:

The law of diminishing marginal utility states that there are some products or services to which an increase in the consumption will not bring the same utility for the user as the right amount, for example, if you eat a slice of pizza, it will bring certain benefit, you'll be less hungry but if you eat 7 slices of pizza at some point you'll no longer be hungry and it will rather make you sick, in this case vending machines have a higher marginal utility, a person could drink 3 or 4 drinks or take 4 or 5 snacks before it makes them feel sick, whilst a person that buys a person buying a newspaper won't need a second one, even if it is for his/her family, a 5 people house has enough newspaper by taking 1 copy of it.

Other examples of this can be a vacuum cleaner, you don't need a second one if you already have one, or a house buying a second house ain't as necessary as the first one.

Helppppppp pleaseeee

Answers

Answer:

B

Explanation:

I think but i may be wrong

A small firm builds television antennas. The investment in plan and equipment is $200,000. The variable cost per television antenna is $500. The price of the television antenna is $1000. How many television antennas would be needed for the firm to break even

Answers

Answer:

Break-even quantity is 400 units.

Explanation:

Below is the calculation for the number of television antennas:

At break-even, the firm's total revenue is equal to the total cost.

Cost of investment (fixed cost) = $200000

Variable cost = $500

Pirce of television antenna = $1000

At break-even, TR = TC

(P x Q) = (TFC + TVC)

1000Q = 200000 + 500Q

10000Q-500Q = 200000

500Q = 200000

Q = 200000 / 500

Q = 400 units

Thus break-even quantity is 400 units.

Sam and Sally Green have a standard homeowners policy with no endorsements. The dwelling is insured for its full value. Indicate whether or not each of the following losses is covered and under what coverage. Specify why each loss is covered or not covered.

a. The Green's valuable dog is stolen from their back yard.
b. Sally takes off her wedding ring in a public restroom to wash her hands. She accidentally leaves the ring behind.
c. While the Green's are vacationing in Europe, their hotel room is robbed. The thief gets away with jewels and cash.
d. While practicing his chip shot in the yard, Sam accidentally sends a golf ball crashing through the dining room window.

Answers

Answer:

a. Not covered

b. Not covered

c. Covered

d. Covered

Explanation:

Sam and Sally have standard homeowner policy. There are no endorsements to the policy. The standard policy will cover the house damage due to accident or some other reasons unintentionally. When dog is stolen this is not covered in the policy as there is no endorsement for the dog security insurance in the policy. Sally has left her ring due to her carelessness and thus this is also not covered in the policy. When Sam accidentally breaks dining room window this will be covered in the basic policy.

What is the expected constant growth rate of dividends for a stock currently priced at Php 50, that is expected to pay a dividend of Php 5 next year, and has a required return of 20%?

Answers

Answer: 10%

Explanation:

Using the Gordon Growth Model, the price of a stock can be calculated as follows:

Price = Next dividend / (Required return - growth rate)

Notice that we are provided with all the figures in the formula above except the growth rate so we can calculate the growth rate with these figures:

50 = 5 / (20% - growth rate)

50 * (20% - growth rate) = 5

20% - growth rate = 5 / 50

-growth rate = 10% - 20%

-Growth rate / -1 = -10% / -1

Growth rate = 10%

Which of the following does NOT describe the front-end business practices of firms that respect the strategic roles of purchasing?
a. Product development is regarded as a front-end business practice.
b. Creativity does not require discipline.
c. Marketing in general is regarded as a front-end business practice.
d. High level of uncertainty is about the fact that people have to make important decisions and although they do not have all the relevant information they need.
e. Front-end business practices are discovery-driven in that they explore and create from what they do not know about.

Answers

Answer:

b. Creativity does not require discipline.

Explanation:

Front end business practice is the strategy to develop and progress business activities from customer perspective. It focusses on customer demand and then products are customized according to customer needs. Marketing efforts are placed to inform customers about the different features of the product.

Calvin works in the accounting department for a textbook publishing firm preparing budgets and reporting production costs. What job does Calvin hold

Answers

Answer:

The answer is "managerial accountant".

Explanation:

The economic circumstances collect and earned value collection of data, evaluating and presenting financial information for the organization or the management team of the company. These statistics will then be used to make sensible financial decisions that really can benefit the overall growth of the organization.

Managers were employing company and organizational accounts to monitor internal financial processes, revenue, spending, and budget, submit reports, determine past trends and forecast future needs, and aid economic decisions.

Using an order of magnitude analysis, estimate the total textbook expenditures incurred by all engineering majors at National University per year

Answers

Answer:

The total textbook expenditure would amount to $175,000 per year

Explanation:

National University is providing text books free of cost to all the engineering students to encourage professional studies. Very few students are pursuing engineering studies. For this purpose university management has decided to give free of cost books to students who select engineering majors. The total expenditure would be:

Cost of Printing Books $110,000

Transportation of the Books to different Campuses $25,000

Distribution Campaign Expense $40,000

Total expenditure amounts to $175,000

In its income statement for the year ended December 31, 2022, Sheffield Corp. reported the following condensed data.

Operating expenses $725,000
Interest revenue $38,000
Cost of goods sold 1,261,000
Loss on disposal of plant assets 22,000
Interest expense 76,000
Net sales 2,204,000
Income tax expense 50,000
Other comprehensive income (net of $1,200 tax) 8,800

Required:
Prepare a multiple-step income statement.

Answers

Answer:

Sheffield Corp.

Multiple-step income statement for the year ended December 31, 2022

Net sales                                                                            $2,204,000

Less Cost of goods sold                                                   ($1,261,000)

Gross Profit                                                                           $943,000

Less Operating Expenses :

Operating expenses                  $725,000                       ($725,000)

Operating Profit                                                                    $218,000

Less Non Operating Expenses :

Interest revenue                         ($38,000)

Loss on disposal of plant assets $22,000

Interest expense                          $76,000

Income tax expense                    $50,000                        ($110,000)

Net Profit                                                                              $108,000

Other Comprehensive Income

Other comprehensive income (net of $1,200 tax)                $8,800

Total Profit and loss and comprehensive income              $116,800

Explanation:

A multiple-step income statement shows separately profit derived from primary activities and that derived from secondary activities as shown above.

The prepaid insurance account had a beginning balance of $7,560 and was debited for $810 for premiums paid during the year.

Required:
Journalize the adjusting entry required at the end of the year.

Answers

Answer: See explanation

Explanation:

Debit Insurance Expenses = $8370

Credit Prepaid insurance = $8370

(To record insurance expense for the current year)

Note that:

Opening prepaid Insurance = $7560

Add: Insurance premium = $810

Insurance expense = $8370

g Privett Company Accounts payable $33,411 Accounts receivable 66,433 Accrued liabilities 6,512 Cash 22,494 Intangible assets 37,191 Inventory 89,982 Long-term investments 110,819 Long-term liabilities 75,872 Marketable securities 34,976 Notes payable (short-term) 29,393 Property, plant, and equipment 671,232 Prepaid expenses 1,809 Based on the data for Privett Company, what is the quick ratio, rounded to one decimal point

Answers

Answer:

1.79

Explanation:

Quick ratio = (Current assets - Inventory - Prepaid expenses) / Current liabilities

Quick ratio = (Account Receivable + Cash + Marketable securities) / (Account Payable + Accrued liabilities + Notes payable)

Quick ratio = (66,433 + 22,494 + 34,976) / (33,411 + 6,512 + 29,393)

Quick ratio = $123,903 / $69,316

Quick ratio = 1.78751

Quick ratio = 1.79

What do we call interest on interest?

Answers

Answer:

Interest-on-interest, also referred to as 'compound interest', is the interest that is earned when interest payments are reinvested.

Interest-on-interest, also referred to as 'compound interest', is the interest that is earned when interest payments are reinvested.

It is primarily used in the context of bonds, whose coupon payments are assumed to be re-invested and held until sale or maturity.

Interest-on-interest applies to the principal amount of the bond or loan and to any other interest that has previously accrued.

1.8 Advise businesses on FIVE ways in which professional, responsible, ethical and
effective business practice should be conducted.

Answers

Answer:

Explanation:

There are various ways in which professional, responsible, ethical and

effective business practice should be conducted. Five of them are:

1. Payment of fair wages and salaries to employees

2. Equal treatment among workers

3. Accountability and responsibility on business decisions made from top to bottom or managers to workers

4. Provision of quality goods and services to the masses

5. Transparency, including adequate internal controls, monitoring, and evaluation.

During 2021, its first year of operations, Pave Construction provides services on account of $160,000. By the end of 2021, cash collections on these accounts total $110,000. Pave estimates that 25% of the uncollected accounts will be uncollectible. In 2022, the company writes off uncollectible accounts of $10,000. Required:

Answers

Answer:

Uncollectible amounts $12,000 debit

_____ Allowance for uncollectible amounts $12,000 credit

(Being the record of uncollectible)

Allowance for uncollectible amounts $10,000 debit

______ Accounts receivables $100,000 credit

(To record write off 2021)

Balance of the Allowance accounts:

$12,500 - 10,000 = 2,500

Allowance uncollectible amounts $15,000 debit

_____ Accounts receivables $15,000 credit

(To record write off 2022)

Explanation:

•The concluding part of the above question is record the adjusting entry for uncollectible accounts on December 31 2021

• Record write off of accounts receivables in 2022

Sales $160,000

Collection $110,000

AR $50,000

The above is multiplied by 25% unexpected uncontrollable amount : $12,500

The Allowance method will not recognize the additional uncollectible amount expense when doing a writer off. It will only do it when the company does the adjusting entry considering their rates and ageing of their accounts

Calculate the net present value in US$ of an investment in the health spa only, assuming that the 1,500-square-foot unit is purchased and then resold at the end of 12 years. (Hint: Before making your present value calculations, multiply all amounts expressed in CI$ by $1.25 to convert into US$.)

Answers

Answer: Hello I was able to find the Major part of the question online as attached below

answer :

Net present value ( NPV ) = $153353.91

Explanation:

NPV =  ( Present value of Cash Inflow)  - ( Present value of Cash outflow) --  ( 1 )

present value of cash inflow

i) cosmetic products = ( 5500 * 1.25 * 12) * ( 6.8137) (cost of capital )) = 562130.25

ii) land sale = ( 1500 * 300 * 1.25 ) * ( 0.8186 ) ( cost of capital )) = 179212.5

∑ present value of cash inflow = 741342.75

Present value of cash outflow  ( other expenses )

∑ present value of cash outflow = 587,988.84

NPV = 741,342.75  -  587,988.84  = $153,353.91

Instead of investing a lump of sum of $25000,Brittany Royer decides to svae the money in a vault for 2years. Assuming the inflation being 2.5%per year,how much will her purchasing power decline in 2years

Answers

Answer:

$1265.63

Explanation:

Inflation is a persistent rise in the general price levels

Types of inflation

1. demand pull inflation – this occurs when demand exceeds supply. When demand exceeds supply, prices rise

2. cost push inflation – this occurs when the cost of production increases. This leads to a reduction in supply. Higher prices are the resultant effect  

Loss in purchasing value = future value of the amount saved - amount saved

The formula for calculating future value:

FV = P (1 + r)^n

FV = Future value  

P = Present value  

R = interest rate  

N = number of years

$25000 (1.025)² = $26.265.625

Amount lost = $26.265.625 - $25,000 = $1265.63

You are stowing items and come across an aerosol bottle of hairspray. What

should you do? Please choose all that apply.

Answers

Question Completion with Options:

o Stow the hairspray

o Raise an Andon

o Remove it and secure it with bubble wrap

o Place a Flammable sticker on the bottle

Answer:

What to do:

o Stow the hairspray

Explanation:

Stowing means the arrangement or placement of items, especially in a neat, compact way to enable easy retrieval when required.  Therefore, you should continue what you have started by arranging the bottle of hairspray where it belongs in the appropriate packing space.  Stowing ensures that items are properly arranged and put in their proper places or conditions when they are not in​ use.

XYZ has contribution margin of 30% with fixed costs of $550,000. Next year, sales are projected to be $3,100,000. An advertising with additional $120,000 is being evaluated. How much would sales have to increase to justify the additional ad expense

Answers

Answer:

$400,000

Explanation:

Calculation to determine How much would sales have to increase to justify the additional ad expense

Using this formula

Required sales=Additional advertising value/Fontribution margin

Let plug in the formula

Required sales = $120,000 / 0.3

Required sales = $400,000

Therefore How much would sales have to increase to justify the additional ad expense is $400,000

Which strategies is suggested to help build strong interpersonal business relationships?

Answers

Answer and Explanation:

Gain trust: Business relationship is sealed with trust. If you are able to make a business partner trust you, you are sure to keep doing business with them. Do not try to take advantage of them and be sure they ate not thinking in that direction.

Show interest in people: keeping up with people and always showing that you actually care, and want to assist in any way you can is a sure way to seal a client for life. Be family.

Work hard: you can not build business relationships if you are not a person that delivers. It doesn't matter if you are a nice person that always cares, if you cannot bring results and be trusted to deliver you cannot have any useful business relationship. This is the most important strategy.

Networking: networking is a popular form of building business relationships. Formal occasions, conferences, informal hangout spots, the gym are all places where you can meet new people and start a business relationship.

Assuming you have to pay $6.00 to play the game, explain what happens in the long run. (Is it a good idea to play the game

Answers

Answer:

Kindly check explanation

Explanation:

We create a probability distribution for the play and winning :

Possible winning, X = 0, 7, 20

Probability of winning :

Sum of 2 die rolls ; sample space = 6² = 36

P(winning 0) = (sum ≠ 2,3,5 or 6)/ sample space = 24 / 36 = 2/3

P(winning 20) = (sum = (2 or 3) / Sample space) = 9 / 36 = 1/4

P(winning 7) = (sum = (5or6) / sample space) = 3 / 36 = 1/12

Distribution table :

X _____ 0 _______ 7 _____ 20

P(x) ___ 2/3 _____ 1/4 ____ 1/12

Expected value of the game ; E(X) ;

E(X) = Σx*p(x)

E(X) = (0*2/3) + (7*1/4) + (20*1/12)

E(X) = 0 + 1.75 + 1.6667

E(X) = 3.417

E(X) = 3.42

This means the mean winning after a long play is expected to be $3.42

To know if the game should be paku in the long run : we calculate the payoff

Expected Value - cost of paly

Cost of play = $6

Payoff = 3.42 - 6 = - 2.58

Since, payoff is negative, the game should not be played.

TaskMaster Enterprises employs a standard cost system in which direct materials inventory is carried at standard cost. TaskMaster has established the following standards for the prime costs of one unit of product. Standard Standard Standard Quantity Price Cost Direct Materials 8 pounds $ 1.80 per pound $ 14.40 Direct Labor 0.25 hour $ 8.00 per hour 2.00 $ 16.40 During November, TaskMaster purchased 160,000 pounds of direct materials at a total cost of $304,000. The total factory wages for November were $42,000, 90% of which were for direct labor. TaskMaster manufactured 19,000 units of product during November using 142,500 pounds of direct materials and 5,000 direct labor hours. What is the direct labor rate variance for November

Answers

Answer:

The direct labor rate variance for November is $34,200

Explanation:

To find out the direct labor rate variance, we have to multiply the actual standard rate of direct labor into actual hours of direct labor used

Standard hourly rate of direct labor hour = $14.40

Actual direct labor hours = 5,000

Standard direct labor cost

= 5,000 × $14.40

= $72,000

Total factory wages are $42,000 in which direct labor is 90%

= $42,000 × 90%

= $37,800

Actual direct labor cost = $37,800

Therefore,

Direct labor rate variance = Standard direct labor cost - Actual direct labor cost

Direct labor rate variance

= $72,000 - $37,800

= $34,200

Examine a product that has recently changed prices when you were at the grocery store in the past week. Analyze one determinant of supply and demand that has created the price to increase or decrease in your example. How did the change in demand or supply affect the market price in your example

Answers

Answer:

In the store the bread seemed to have a higher demand this week. When we went monday the shelfs were full of bread and the bread was 3.75 and when we went saturday it was 3.99. I think because it was in higher demand the bread went uo in cost so they wouldn't sell out.

You are told that standing up during the Cowboys football game will give you a better view of the field. However, if everyone stands up at the same time, then your view is obscured. This example best describes:
a. inclusion of an irrelevant variable.
b. a violation of ceteris paribus .
c. a fallacy of composition.
d. a post hoc ergo propter hoc fallacy.
e. an omission of a relevant variable.

Answers

Answer:

I think the answer is e. Because you the variable that if everyone stands up you cant see is omitted.

Supplies are assets until they are used. When they are used up, their costs are reported as expenses. The costs of unused supplies are recorded in a Supplies asset account. Supplies are often grouped by purpose—for example, office supplies and store supplies. Office supplies include paper, toner, and pens. Store supplies include packaging and cleaning materials.

Answers

Question Completion:

Describe the accounting treatment of Supplies Expenses.

Answer:

Supplies Expenses are debited while the Supplies account is credited with the supplies expenses.

Explanation:

This accounting treatment of Supplies Expenses reduces the balance of the Supplies account by the amount of supplies used during the period.  Thus, what is left in the Supplies account is the cost of the unused supplies at the end of the accounting period.  The treatment also accords with the accrual concept, which requires that expenses are matched to the revenues that they generate in the period.

actor Co. can produce a unit of product for the following costs: Direct material $ 8.60 Direct labor 24.60 Overhead 43.00 Total product cost per unit $ 76.20 An outside supplier offers to provide Factor with all the units it needs at $48.40 per unit. If Factor buys from the supplier, the company will still incur 60% of its overhead. Factor should choose to:

Answers

Answer:

Relevant cost to make = Direct materials + Direct labor + Variable overhead

Relevant cost to make = $8.60 + $24.60 + $43.00 (1-60%)

Relevant cost to make = $8.60 + $24.60 + $17.20

Relevant cost to make = $50.40

Outside supplier cost ($48.40) < Relevant cost to make ($50.40). So, Factor should choose to buy because the relevent cost is less than outside supplier cost.

Lowden Company has a predetermined overhead rate of and allocates overhead based on direct material cost During the current period direct labor cost is 58,000 and direct materials cost is $ 88,000 . How much overhead cost should Lowden Company should apply in the current period

Answers

Answer:

$138,160

Explanation:

Calculation to determine How much overhead cost should Lowden Company should apply in the current period

Using this formula

Overhead =157%*Direct material cost

Let plug in the formula

Overhead=157%*88,000

Overhead=$138,160

Therefore the amount of overhead cost that Lowden Company should apply in the current period is $138,160

Identify the organizational method/pattern used in each of the following sets of main points.

a. Fraudulent charity fund-raising is a widespread national problem.
b.The problem can be solved by a combination of government regulation and individual awareness.
c. At the top of the rainforest is the emergent layer, where trees can be 200 feet tall.
d. Below the emergent layer is the canopy, where vegetation is so dense that it filters out 80 percent of the sunlight.
e. Beneath the canopy is the understory, where trees are less than 12 feet tall and grow large leaves to collect the small amount of sunlight.
f. At the bottom is the forest floor, where there are almost no plants because of the lack of sunlight.
g. Sonia Sotomayor is best known as the first Hispanic justice of the U.S. Supreme Court.

Answers

Correct question options:

1 I.Fraudulent charity fund-raising is a widespread national problem.

II.The problem can be solved by a combination of government regulation and individual awareness.

2 I.At the top of the rainforest is the emergent layer, where trees can be 200 feet tall.

II.Below the emergent layer is the canopy, where vegetation is so dense that it filters out 80 percent of the sunlight.

III.Beneath the canopy is the understory, where trees are less than 12 feet tall and grow large leaves to collect the small amount of sunlight.

IV.At the bottom is the forest floor, where there are almost no plants because of the lack of sunlight.

3 I.Sonia Sotomayor is best known as the first Hispanic justice of the U.S. Supreme Court.

II.Sonia Sotomayor is also an accomplished communicator who has given hundreds of public speeches.

Answer:

1. Problem-solution pattern

2. Compare and Contrast

3. Sequence

Explanation:

Organizational models or structures are the various ways writers organize their ideas in their work in order to enable the reader better understand the write-up. Organizational models may depend on the type of essay or story being written. Example, an autobiography usually follows a sequence type of pattern. An article could also follow a problem-solution pattern as in the first example above.

Bono was kicked out of the band U2 for failing to attend rehearsals on time and constantly cutting the strings of Adam Clayton bass guitar. For the purposes of this question Bono was an employee of U2 which is an American company. Bono applies for unemployment insurance. Provided that he is actively attending auditions to display his willingness and ability to seek future employment he will receive state administered unemployment benefits.
A. True
B. False

Answers

Answer:

B

Explanation:

He was fired for constantly missing rehearsals which is a duty of his role as an employee of U2

He was fired for constantly missing rehearsals which is a duty of his role as an employee of U2. As the Bono is fired because of his continuous mistakes, and he is not liable to get the unemployment insurance.

What is unemployment insurance?

Unemployment insurance benefits are offered by the U.S. Federal Government to enrollees who become jobless absolutely no fault of their own and fulfill some other rules.

Unemployment insurance is a state-federal program that pays financial compensation to workers who are unemployed.

Thus, option B is correct.

For more details about unemployment insurance, click here:

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