when resolving complaints, salespeople often make promises to the customer. which of the following best reflects what the salesperson should do regarding those promises?

Answers

Answer 1

A salesperson represents his or her organisation in the outside world. People who engage with him are left with a lasting impression of him, and they can infer something about the company from his actions.

More than others, salespeople require the ability to interact with people. He must exercise diplomacy and restraint as he engages with various people in various contexts. He needs to be intelligent and diplomatic when interacting with his clients. They are individuals who, on behalf of the company, engage mostly in personal selling activities with the goal of establishing business relations.

A salesperson needs to be able to communicate their point quickly, clearly, and fluidly. He must always act courteously, especially while responding to criticisms and objections. He must provide the client a thorough and patient ear. He creates positive will for the organisation and the product by paying close attention. Therefore, a salesperson should not only make promises but should also try to complete the given work on time by resolving customer complaints.

Therefore, the salesperson should make less promises and deliver the work efficiently and on time.

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Related Questions

an insurance agent, whose compensation is based on commission, is asked by a homeowner if damage from earthquakes is covered by the policy. it is company policy to avoid providing information about earthquake damage, so the salesperson misleads the homeowner. in this case the salesperson

Answers

In the given case, the salesperson can be held accountable.

What is the earthquake?

An earthquake is a ground shaking as a result of an unexpected slip on a fault. Stresses in the earth's outer layer push the sides of the fault collectively. Strain builds up and the rocks slip, releasing power in waves that journey through the earth's crust and purpose the shaking that we sense for the duration of an earthquake.

In the given case, A homeowner asks an insurance agent, whose remuneration is dependent on commission, if earthquake damage is covered by the policy. Because it is against corporate policy to provide information concerning earthquake damage, the salesman misleads the homeowner. Then the salesman is held liable.

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Refer to Figure 7-24. The equilibrium allocation of resources is a, efficient because total surplus is maximized at the equilibrium b. efficient because consumer surplus is maximized at the equilibrium. c. inefficient because consumer surplus is larger than producer surplus at the equilibrium d. inefficient because producer surplus is not maximized.

Answers

The equilibrium allocation of resources is efficient because the total surplus is maximized at the equilibrium.

Equilibrium

Equilibrium is the situation in which market supply and demand balance each other, resulting in stable pricing. In general, an oversupply of products or services leads prices to fall, resulting in increased demand. The effect of supply and demand balancing results in a state of equilibrium.

The condition of rest of the body is referred to as stability, and the state of equilibrium in the body is referred to as equilibrium. When an object is in equilibrium, it will remain in that position unless there is an external force or effect acting on it. There are three states in the equilibrium state.

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josiah's team missed a crucial deadline and lost a major client due to poor communication. as a result, his team is experiencing trust issues. josiah is looking for ways to improve trust across the team as a whole and has generated a few ideas. all of the following are likely to increase trust except: josiah creates a poster board with team goals, indicating the roles of each team member. josiah has individual check-ins with his team members to provide feedback. josiah plans to provide his team with more project training sessions to help improve their efficiency both as individuals and as a group. josiah limits meeting frequency in order to reduce the opportunity for conflict and dissent.

Answers

Josiah limiting meeting frequency in order to reduce the opportunity for conflict and dissent as this will hamper team spirit being formed.

What is Team Spirit?

Team spirit is the sense of pride and commitment shared by team members, which motivates them to strive for excellence on their team. Being willing to go above and beyond the call of duty to assist coworkers is an illustration of high team spirit. This might be as easy as inviting a new hire to lunch on their first day so they have the chance to get to know someone at work, or it can be as complex as assisting a colleague with a significant project. The book Team Spirit is an engrossing and motivating read with real-life examples of leadership concepts and how one outstanding person uses them to build a fantastic team that wins the race.

Hence, Josiah limiting meeting frequency in order to reduce the opportunity for conflict and dissent as this will hamper team spirit being formed.

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consider a profit-maximizing firm in a competitive industry. indicate the condition when the firm should shut down production:

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A profit-maximizing firm decides to shut down in the short run when price is less than average variable cost.

What is a variable cost, and give an example?

Costs that fluctuate with volume are known as variable costs. Variable costs include things like raw materials, piece-rate labor, production supplies, commissions, delivery costs, packaging supplies, and credit card fees. The "Cost of Goods Sold" is the term used in some accounting statements to refer to the variable costs of production.

Who defines variable cost per unit?

The costs of each unit of goods that a business produces are referred to as variable costs per unit. Variable costs fluctuate in response to changes in the volume of production or the intensity of the business's activities. The business environment has an impact on unit variable cost; when producing more units of a good, additional costs are incurred.

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what refers to how well a system can adapt to increased demands?

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The ability of an organization to adapt to changing workloads or market demands is referred to as scalability. Scalable businesses may quickly grow output to meet demand while also benefiting from economies of scale.

What does the capacity to start a system entail?

An identical copy of a system's data is a backup; getting a system back up and running after a failure or crash is recovery.

What phrase describes the resources of a computer system being available whenever needed?

Cloud computing is, in a nutshell, the on-demand availability of computer system resources, particularly data storage (cloud storage) and computational power, without direct active supervision by the user.

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Answer:

Explanation:

scalability

Why is it generally good for businesses if their projects end on time and with only a little money left in the budget?.

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It generally good for businesses if their projects end on time and with only a little money left in the budget because it indicates that their managers are competent at estimating budgets and maintaining schedules.

The concept of a business budget is to create a spending plan for your company based on your revenue and costs. It shows you where you have money available, calculates your expenses, and aids in income forecasting. Planning your company operations with the use of a budget may also serve as a benchmark for establishing financial objectives.

It enables a firm to schedule costs, accomplish objectives, and foresee any operational adjustments that may be required to sustain the business. An organization may measure performance and comprehend running expenditures with the use of a budget.

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Answer:

Because it indicated that their managers are competent at estimating budgets and maintaining schedules.

Explanation:

This also helps the business to show that they don't overspend and try to do everything precisely for not only the business, but for the consumers.

bluegrass billbugs overwinter as adults.

Answers

Do bluegrass billbugs overwinter as adults?

The bluegrass billbug completes one era per year. Billbugs overwinter as adults in semi-protected areas (in surface litter round buildings, in leaf litter, or in hedgerows). Adults emerge at some stage in the first warm intervals in the spring and begin to pass to appropriate turf sites.

How do billbugs overwinter?

Adult billbugs overwinter in thatch, soil crevices, below bark mulch or leaf litter or different sheltered places. Adults grow to be energetic in spring, wander to locate suitable host flowers the place they mate and commence to lay eggs.

Small broken areas commonly recover if the billbug larvae are killed. Water and fertilize the lawn to stimulate new growth. Reseed or resod giant areas. Maintain applicable soil moisture and garden fertilization.

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is the minimum labor required to operate a food and beverage operation regardless of the volume of business.

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Fixed labor is the minimum labor required to operate a food and beverage operation regardless of the volume of business.

Receiving comes into consciousness after the menu has been deliberate and the goods dictated by way of the menu have been purchased. The targets of the receiving function encompass analyzing deliveries to assess the satisfaction and determine the quantity of the goods, checking expenses, and arriving at an be given or reject decision.

Deploy extra electricity-green equipment. college and college dining regions that allow students to head without delay to the food stations of their desire are based totally on: a scramble system.

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The scope of latisha's project changed by +25%. The approved change request called for 1000 units to be produced. What was the amount of the initial project scope?.

Answers

C. 800 units welcome

Answer: The amount for the initial project scope was 800 units.

Explanation: Since 200 units is 25% of 800 units, and 800 units plus 200 units equals 1000 units, your answer is therefore 800 units.

Use the classical (RBC) IS-LM-FE model to show the effects on the economy of a temporary adverse supply shock; for example, an increase in the price of oil. You should show the impact on the real wage, employment, output, the real interest rate, consumption, investment, and the price level.

Answers

The marginal productivity of labor is increased, shifting the labor demand curve to the right.

As a result, the real wage rises and employment increases. Both the higher productivity and increased employment increase output. The FE line shifts right, with the IS curve unchanged, so the LM curve must shift down (the price level declines) to restore equilibrium. As a result, the real interest rate declines, increasing consumption and investment.

Costs of production are directly correlated with the marginal product of labor. Fixed and variable costs are separated in costs. The term "fixed costs" refers to expenses that are related to the fixed input, capital, or rK, where K is the amount of capital and r is its rental cost. The costs of the variable input, labor, or wL, are known as variable costs (VC), where w is the wage rate and L is the volume of labor used.

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Which of the following is an explanation of why Oligopolists have an incentive to collude
A. The demand for each firm's product would be kinked
B. Each firm would face a perfectly inelastic demand for its product
C. Each firm would face a relatively inelastic demand for its product rather than a relatively elastic demand when firms raise prices independently
D. The market demand curve would become perfectly inelastic
Each firm would face a relatively inelastic demand for its product rather than a relatively elastic demand when firms raise prices independently

Answers

Each firm would face a relatively inelastic demand for its product rather than a relatively elastic demand when firms raise prices independently is reason why Oligopolists have an incentive to collude

Oligopolists is a participant in an oligopoly; one of a select few vendors with excessive market power

A market structure known as an oligopoly has a small number of enterprises, none of which can prevent the others from having a large impact. The market share of the major companies is calculated using the concentration ratio.

A market with a monopoly has just one producer, a duopoly has two businesses, and an oligopoly has three or more businesses. The maximum number of firms in an oligopoly is unknown, but it must be low enough such that each firm's activities have a major impact on the others.

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Which product would be considered part of the business-to-business market? Multiple Choice classes at a university for a college freshman O pens and pencils for that student O books for the class members O a computer for the instructor to use while teaching the class The four activities that are part of the marketing process are also referred to as the Multiple Choice marketing concept. О O product mix. selling concept. marketing mix.

Answers

A computer used by the teacher to educate the class would be regarded as a product for the business-to-business sector. As a result, choice (D) is the acceptable one.

The marketing mix is another name for the four activities that make up the marketing process. As a result, choice (D) is the best way to respond.

What is Business to business marketing?

Business-to-business (B2B), sometimes known as B-to-B, is a type of transaction between two or more businesses.

Examples include a producer and wholesaler or a wholesaler and a store. Instead of between a corporation and a single customer, business-to-business refers to transactions that take place between businesses.

Therefore, option (D) is correct in both cases.

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coupons, contests, and samples are forms of consumer-oriented sales __________

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The coupons, contests, and samples are forms of consumer-oriented sales promotion.

What is promotion?

Promoting products and services in the marketplace is referred to as "promotion." A paid and unpaid payment is the promotion. In order to promote itself, the business releases a new product.

The promotion are the influenced of the public for the purchasing the goods and services. The sales of the coupons, contests, and samples are the promotion of the goods and the services to the public was the attract the product.

As a result, the coupons, contests, and samples are forms of consumer-oriented sales promotion.

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Which of the following is true at the nominal interest rate (i3) ?
A. The money market is at equilibrium because the quantity demanded is equal to the quantity supplied.
B. There is a surplus in the money market because the quantity demanded is less than the quantity supplied.
C. There is a surplus in the money market because the quantity demanded is greater than the quantity supplied.
D. There is a shortage in the money market because the quantity demanded is greater than the quantity supplied.
E. There is a shortage in the money market because the quantity demanded is less than the quantity supplied.

Answers

Because the amount requested and the amount supplied are equal, the nominal interest rate (i3) indicates that the money market is in equilibrium.

Which of the following would cause nominal interest rates to rise?

As money demand rises, nominal interest rates also rise. GDP and price levels rise in response to rising aggregate demand, which means individuals will require more money to purchase more products and services. Because of this, there will be a greater need for money, which will raise nominal interest rates.

What elements have an impact on nominal interest rates?

Numerous variables, such as the supply and demand of money, federal government action, the central bank's monetary policy, and many others, can affect nominal interest rates.

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Byron works at stich-rite clothing factory. The company is required to maintain safe working conditions under the.

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Byron's company is required to maintain safe working conditions under the Occupational Safety and Health Act.

What is Occupational Safety and Health?

Occupational Safety and Health (OSH) focuses heavily on primary prevention of hazards and covers all facets of health and safety in the workplace. Its objective is to stop accidents and injury caused by work-related activities.

Why is occupational health important?

Concerns about the potential effects of employment and the workplace environment on employees' physical and mental health make up a significant portion of occupational health. It also discusses the impact that a worker's health may have on their capacity for work. Simply put, this refers to the relationship between job and health.

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If a consumer places a value of $15 on a particular good and if the price of the good is $17, then the.

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If a consumer places a value of $15 on a particular good and if the price of the good is $17, then the consumer does not purchase the good.

In behavioral economics, willingness to pay (WTP) refers to the maximum price at or below that a consumer will definitely pay to purchase one unit of a particular good. It corresponds to the standard economic view of a consumer reservation price or the value a customer places on the product. Some economists conceptualize WTP as a range rather than a single price. Hence, if a price of product is above the price range that the consumer is willing to pay, it is highly likely that consumer will not purchase the product or service. As the price of the good $17 is higher that the perceived price value of the good $15, the consumer does not purchase the good.

Note: The question is incomplete and probably the complete question is: If a consumer places a value of $15 on a particular good and the price of the good is $17, then the: a. consumer has a consumer surplus of $2 if he or she buys the good. b. consumer does not purchase the good. c. market is not a competitive market. d. price of the good will fall due to market forces.

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marcus is applying for a new job. they have asked for copies of his transcripts, a list of personal references, and letters of recommendations from his past employers. he also has to complete a face-to-face interview. which of these is the best indicator of his potential performance at this new job? please choose the correct answer from the following choices, and then select the submit answer button. answer choices the recommendations from his past employers his list of personal references the interview his transcripts

Answers

Marcus is putting in a job application. Face-to-face interview is the best indicator of his potential performance at this new job.

Face-to-face interviews are structured interviews carried out by professional interviewers who utilise a standard interview methodology and a standard set of replies to capture the responses of participants.

With the use of this technique, factual data, consumer opinions, attitudes, preferences, and other information that emerges from the respondent's dialogue may be collected. Face-to-face interviewing enhances the accuracy of the data collected and boosts response rates.

Employee development uses the concept of potential vs. performance to distinguish between the sometimes conflated ideas of performance and potential. Performance describes the regular outcomes that individual displays in their present position, but potential forecasts the chance of future success.

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according to economic liberals, what is the role of the state in international economics?

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The notion that the state exists primarily to amass money is rejected by liberals. The state is there to protect property and to give security, not the other way around. The term "political economy" has come to be used broadly in the liberal tradition to refer to the interaction between governments, markets, welfare, and wealth.

What function does the state serve in economic liberalism?

When government action results in inefficient results, economic liberalism is opposed. They are in favor of a powerful state that upholds contract law and the right to private property. Additionally, they might be in favor of government action to address market imperfections.

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The data in the table characterizes the income distribution for a country What percentage of the total population is categorized as belonging to the second quintile? Give your responses as whole numbers. Share of income (%) 5.0 Cumulative share of income (5) 11.0 16,0 Income category first quintile second quintile third quintile fourth quintile fifth quintile 39.0 27.0 percentage of population in second quintile: 34.0 What percentage of the total income for the country is earned by the third quintile? percentage earned by the third quintile: % What is the cumulative share of income earned by the poorest 80% of the population? percentage earned by the poorest 80%: 80

Answers

The percentage of the total population is categorized as belonging to the second quintile is of: 11%.The percentage of the total income for the country is earned by the third quintile is of: 23%.The cumulative share of income earned by the poorest 80% of the population is of: 66%.

What are quintiles?

The most know term that divides a data-set into groups is quartiles, dividing the data-set into four groups.

In this problem, quintiles are used, which divides the population into five groups, as follows:

First quintile: Up to the poorest 20%.Second quintile: From the poorest 20% to the poorest 40%.Third quintile: From the poorest 40% to the poorest 60%.Fourth quintile: From the poorest 60% to the poorest 80%.Fifth quintile: From the poorest 80% to the poorest 100%.

It is important to understand the inverses, that is:

Poorest 80% = Richest 20%, for example.

From the table given by the image at the end of the answer, the measures are given as follows:

Second quintile: 11%.Third quintile: 23%, as 39% - 16% = 23%.Poorest 80% = Total - Fifth quintile = 100 - 34 = 66%.

Missing Information

The table is given by the image shown at the end of the answer.

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Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?
Web services
Middleware
Configuration tables
Data dictionaries
Groupware

Answers

Configuration tables allow a corporation to adjust a specific component of enterprise software to the way it does business. Option C is correct.

What is the significance of Configuration tables?

Configuration tables are used for Properties, its Templates, its Shapes, and Mashups to store values that do not change frequently, such as property values. Configuration tables are most commonly used to hold credentials and host information for an external resource.

It also enables a company to tailor a certain piece of enterprise software to the way it does business.

Therefore, option C is correct.

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a banker may perform a financial ratio analysis to assess a firm's ability to repay debt in a timely manner.True or False

Answers

Bankers perform financial ratio analysis to check whether any firm can repay their debt or not on time. So the given statement is true.

What is financial ratio analysis?

The method of comparing the relationship (or ratio) between two or more financial data points from a company's financial statements is known as financial ratio analysis. It is mostly employed as a means of conducting fair comparisons across time and between various businesses or industries.

There are many factors that comes under financial ratio analysis but liquidity analysis is a factor that is used to evaluate company's ability to pay its immediate debt commitments out of its present assets.

The following two financial ratios are crucial for evaluating liquidity:

Current ratio is calculated as Current Assets / Current Liabilities.

Inventory less current assets divided by current liabilities is the quick ratio.

Both the quick ratio and the current ratio are also referred to as the working capital ratio and the acid test ratio, respectively.

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The annual demand for an item is 10,000 units. The cost to process an order is $75 and the annual inventory holding cost is 20% of item cost. What is the optimal order quantity, given the following price breaks for purchasing the item?.

Answers

Given the following price cuts for buying the item, the optimal order quantity is (E) 5000.

What is the optimal order quantity?

Choosing the least expensive quantity of goods to purchase will be made easier for you if you know your company's ideal order quantity.

This formula essentially tells you how much inventory you'll need to keep on hand to meet demand without going overboard.

To lower logistics costs, warehousing space costs, stockouts, and overstock costs, businesses use a calculation known as the economic order quantity, or EOQ, to determine the best order quantity.

"Optimal lot size" is another name for it.

Ranges 1 and 2 are therefore not relevant because the EOQ exceeds the upper bound of each range.

The figures for the other two ranges are:

Range 3 Range 4

Q*: 1805.788 2013.468

Order Quantity: 1805.788 5000

Cost of holding: $415.33 $925.00

Cost of setup: $415.33 $150.00

Cost per unit: $23,000.00 $18,500.00

Total cost, Tc: $19,575.00 $23,830.66

So, purchase 5000 items at once.

Therefore, given the following price cuts for buying the item, the optimal order quantity is (E) 5000.

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Complete question:
The annual demand for an item is 10,000 units. The cost to process an order is $75 and the annual inventory holding cost is 20% of the item cost. What is the optimal order quantity, given the following price breaks for purchasing the item?

Quantity: Price:

1-9 $2.95 per unit

10 - 999 $2.50 per unit

1,000 - 4,999 $2.30 per unit

5,000 or more $1.85 per unit

A) 1000

B) 1500

C) 2500

D) 4000

E) 5000

(figure 67-11: comparing long-run equilibriums) in the figure, which of the following statements is false?

Answers

In the figure comparing Long-Run Equilibrium, the true statements is that both panels show markets that have many firms. The Option B is correct.

What is a Long-Run Equilibrium?

A market is said to be in long-run equilibrium when its product prices have fully adjusted to production costs and the economy functions at its full potential. In long-run equilibrium, the unemployment rate drops to its natural state. When this occurs, the economy is using all of its resources and its actual GDP will be equal to its potential GDP.

This level of equilibrium involves a gradual process in which businesses adjust their prices and wages in reaction to long-term or permanent changes for example taxes, changes to health care costs, government spending.

An economy's actual GDP does not mostly match with its potential GDP since aggregate supply and demand are constantly changing. Because of this, the short-run equilibrium tends to fluctuate around the potential GDP instead of ever being equal to it.

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FILL IN THE BLANK. In new-product development, _____ is the stage at which products that do not meet new-product goals are rejected.

Answers

The stage of new-product development known as "Screening Product Ideas" is where items that do not adhere to those goals are discarded.

What is the buying department referred to as occasionally?

The terms procurement departments and buying departments are sometimes used in business. These divisions frequently play a significant role in assisting businesses in achieving both short- and long-term strategic objectives.

What is referred to as buying?

A corporation or organization uses the purchasing process to buy products or services in order to achieve its objectives. Although many organizations make an effort to establish standards for the purchasing process, procedures can differ significantly between organizations.

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What are the main sources of funding for the north american model of wildlife conservation?.

Answers

The North America Model of Wildlife Conservation gets funds from the sale of hunting and fishing licenses and from the excise taxes collected on specific hunting and fishing equipment.

What is wildlife conservation?

Wildlife conservation is the conscious effort made by humans to protect plants, other animal species, and their habitats. Wildlife conservation is critical because wildlife and wilderness play an important role in preserving ecological balance and improving human quality of life.

Also, Wildlife Service provides federal aid to state wildlife agencies to support a variety of hunting-related projects, including hunter education, land acquisition, and improvement of wildlife habitat.

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atch the cost variance component to its definition. actual quantity actual quantity drop zone empty. standard quantity standard quantity drop zone empty. actual price actual price drop zone empty. standard price standard price drop zone empty. the expected input for the quantity of output the input used to manufacture the quantity of output the preset, or expected price the amount paid to acquire input

Answers

Actual quantity= input used to manufacture the quantity of output, Standard= expected input for the quantity of output, Actual= the amount paid to acquire input and Standard= expected price.

The discrepancy between actual and anticipated utilization of something is known as a quantity variation. For instance, there is a one-pound amount difference if 11 pounds of iron are actually utilized to build a widget instead of the normal 10 pounds. The variance could relate to anything, including the number of hours of machine time utilized, the amount of square footage needed, and more. It often applies to direct materials used in the creation of a product.

The quantity variance formula is as follows (Actual quantity used - Standard quantity used) × Standard cost per unit Equals Variance in quantity As a result, the normal cost per unit is multiplied by the quantity variance's dollar value. Any variation between the actual and average price per unit is calculated using a different variance called the rate variance.

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"Be all you can be is an example of a
Multiple Choice
a. mission statement.
b. slogan or saying story,
c. legend, or myth.
d. role modeling

Answers

B. Slogan or saying story

firms use blank as a way of measuring progress toward set performance goals, and if necessary, to apply corrective measures.

Answers

Firms' bureaucratic control systems as a way of measuring progress toward set performance goals, and if necessary, applying corrective measures.

What is a firm?

A company, such as a corporation, is a large corporation that produces and distributes services and products with the goal of generating income and turning a profit.

Bureaucratic control systems are made to monitor tremendous progress has been made toward predetermined goals as, if appropriate, to take corrective action to guarantee that goals are met by supervisors. the client perspective, the operational perspective, the innovation and learning, and also the business advantage.

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total cost cost driver square feet number of employees janitorial $150,000 square footage serviced 200 40 cafeteria 50,000 number of employees 20,000 12 cutting 1,125,000 4,000 120 assembly 1,100,000 16,000 40 the janitorial and cafeteria departments are support departments. determine the dollar amount of the janitorial department costs to be allocated to the (a) cutting and (b) assembly departments using the direct method. a. cutting department $fill in the blank 1 b. assembly department $fill in the blank 2

Answers

The answer has been presented in the supporting sheet. For detailed answer refer to the supporting sheet.

The final answer is cost allocated based on the area acquired by the departments.

Cafeteria = $75000Cutting = $15000Assembly = $60000

Cost allocation

Cost allocation is the process of relieving the cost centers of shared service organizations that offer a good or service. Internal clients' cost centers that use the goods and services are then given credit for the related charge.

Determine which areas of a business are in charge of which costs by using cost allocation. This can fairly share accountability for expenses and spending among several departments within a business. The information can then be used by specific business units to make crucial business choices.

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fig garden is a popular chain of restaurants for authentic italian food. recently, a customer found a dead insect in the pasta he was served. the customer's negative review about the restaurant went viral. fig garden's chief executive officer (ceo) publicly apologized for the mishap and posted pictures of the restaurant's kitchen, after being fumigated, on several social networking websites. in this scenario, which of the following does fig garden's ceo demonstrate?

Answers

B. Crisis Management

In this scenario, the CEO of Fig Garden demonstrates crisis management, which is a strategy used by organizations when a negative situation involves the company and threatens its credibility with its stakeholders.

Crisis Management is a process- and strategy-based approach used by an organization to identify and respond to a threat, an unexpected event, or any negative disruption that has the potential to harm people, property, or business processes. A crisis management plan is required if any event is to become a crisis.

Natural disasters, active shooter scenarios, terrorist events, mass violence occurrences, and even global pandemics can occur at any time, with or without warning. Aside from the immediate threat to people, property, and processes, crises and critical emergency events frequently have unanticipated and cascading effects on employee morale, brand reputation, customer satisfaction, and even the supply chain.

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The complete question is:

Fig Garden is a popular chain of restaurants for authentic Italian food. Recently, a customer found a dead insect in the pasta he was served. The customer's negative review about the restaurant went viral. Fig Garden's chief executive officer (CEO) publicly apologized for the mishap and posted pictures of the restaurant's kitchen, after being fumigated, on several social networking websites. In this scenario, which of the following does Fig Garden's CEO demonstrate?

A. Audience control

B. Crisis management

C. Letharsy

D. Experiential selling

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