CASE STUDY ON BARRIERS TO COMMUNICATION.

There are several challenges in communication that take place in daily life. If we identify the challenges we can eliminate and ensure better understanding among the individuals. We shall take a case study on communication that helps in averting any misunderstanding among the people

Ken worked in a research department for a year as a researcher and he was laid off as the entire department was closed due to recession. He decided to meet the CEO for a possible outplacement as the organization had several other departments to accommodate him. However the secretary of the CEO, Diana did not permit Ken to meet by saying that CEO was busy. Ken returned without meeting the CEO. He got better employment opportunity elsewhere and joined.

Ken, being a researcher, wrote an article for an international journal while working in the research department. It was published after 9 months and received complimentary copies from the publisher. Therefore, Ken wanted to share the successful publication with his former CEO and went to meet him to gift the book as a complimentary copy. Below was the conversation Ken had with the secretary of the CEO.

Ken: I would appreciate if you could arrange an appointment with CEO. I want..... (Secretary interrupted)

Secretary: Why did you come? We had already handed over your resume to Jim for outplacement. You may go now.

Ken: I did not come for employment opportunity. Don’t assume that people would come here for employment only. I have come to gift a complimentary copy where my article featured in international journal. The CEO would be glad to share the success.

Secretary: No, No, the CEO sees everything and knows everything as every article publication is known to him.

Ken: It is not departmental journal. It is a prestigious journal globally and I want to inform him and gift the book.

Secretary: “You will not get appointment. The CEO is busy” said firmly.

Ken: I anticipated that CEO would be busy and I have already written the details of my name over the complimentary copy.

Secretary: Okay, leave it and go. (She said impolitely and started looking here and there)
Ken handed over the complimentary copy to Secretary.

Ken: Fine, please hand over to CEO. I am leaving the place. However, I will send an email to CEO about my coming physically to gift the book. (Secretary probably worried as the Ken had already mentally prepared to send the email and keep the CEO informed. If Secretary had any
intention to skip handing over the complimentary copy, CEO will know as Ken would send mail.)
Ken handed over the complimentary copy to Secretary and departed the office. He sent an email to his ex-CEO about his coming and he could not meet as the latter was busy with his schedules.

After 5 hours, the Secretary telephoned Ken and said firmly, “CEO told to return the book to you. You come and take the book back.”

Ken replied, “It is the complimentary copy meant for the CEO only”. Secretary insisted to take back the book immediately. Ken told Secretary to courier and he was about to give his address. Secretary interrupted Ken’s conversation and replied, “No we don’t send you through courier. You have to come and take.” Ken responded politely, “Right now, I am far away from that place. When I come to that area I would take back the book.”

The very next day, Ken received email from his ex-CEO congratulating Ken for the publication and thanked for coming all the way to gift the book. Ken felt excited that his ex-CEO was pleased with publication

1. What were the communication challenges in the above case study? (10 marks)

2. Was Secretary a good listener? (10 marks)

3. Did Secretary empathize with Ken? (10 marks)

4. What were the other challenges prevented smooth communication between Ken and Secretary? (10 marks)

Answers

Answer 1
2 was secretary a good listener
First of all hello there I did not read anything.
But if I had to answer I’d say secretary was not a good listener. She seemed to have an attitude with ken. She was mainly rushing ken to leave. She never really payed much attention to what ken had to say.

Related Questions

Which planet is closest to the sun?
N
Mercury
Earth​

Answers

Answer:

mercury is the closest to the sun

Can someone compare the use of sandbags and lighting rods during a severe thunderstorm?

Please help me

Answers

Answer:

During a possible hurricane, one sandbag may not make a difference, but if you have several in your home, it will.

By putting the bags one on top of the other on a door or window, you will guarantee a type of protection against projectiles (signs, branches, roofs, lights) that usually go flying due to strong gusts of winds.

Consider the following two scenarios. Which exemplifies role strain and which exemplifies role conflict? Explain your reasoning.

a. A nurse, who is supposed to make patients as comforable as possible, must give a patient a painful treatment.

b. A nurse cannot concentrate while assisting with a medical procedure being performed on a close friend because the nurse is upset about the friend's condition.

Answers

Answer:

a. role strain

b. role conflict

Explanation:

a. Role strain occurs inside a role, when obligations or expectations make it difficult for someone to meet their responsibilities. That is a cause of stress. In the example, the nurse has the conflicting obligations of making a patient comfortable while, at the same time, giving him a painful treatment. Pain and comfort are opposites, but they are both a part of the role the nurse is expected to play.

b. Role conflict occurs between two or more roles, when the expectations and obligations of one interfere with the other. In the example, the nurse's role as a friend is interfering with her role as a nurse. She is unable to concentrate because of the way she feels, as a friend.

what did Jefferson believe to be an important role of citizens in the American political system?

Answers

Religious freedom expiration of the church and state

What characterized the industrial revolution?

Answers

Answer:

Definition of the Industrial Revolution

Explanation:

It was characterized by the use of steam power, the growth of factories, and the mass production of manufactured goods."

Why is the act of drinking coffee symptomatic of globalization?

Answers

The act of drinking coffee become symptomatic of globalization due to an increased movement of cultural goods which is a process of cultural dominance of western culture and colonialism can never be reversed nor payed back, therefore coffee trade will never be truly fair nor ethical.

hope this helps

Name the Central powers

Answers

Answer:

Germany, Austria-Hungary, Bulgaria and the Ottoman Empire

What is meant by "Consumer Expectations"?

Answers

Answer: can shift demand curve — higher future prices expected cause increase in current demand

Explanation:

A. Delusional Disorder
B. Schizoaffective Disorder
C. Schizophrenia
D. Brief Psychotic Disorder
E. Substance Use Disorder
F. Borderline Personality Disorder
G. Schizoid Personality Disorder
H. Schizotypal Personality Disorder
I. Paranoid Personality Disorder
J. Avoidant Personality Disorder :
K. Narcissistic Personality Disorder
L. Dependent Personality Disorder
M. Histrionic Personality Disorder
N. Antisocial Personality Disorder
O. Conduct Disorder
P. None of these
Jack has always been a suspicious person. He avoids getting to close to others, believing that they will inevitably use what they know about him to against him. He is married, but his marriage has been quite rocky, especially because he is often convinced that his wife is cheating on him. Recently, Jack has been having difficulty at work. He is sure that a recent accident where his almost got hurt was caused by sabotage from other coworkers who are jealous of his success. His boss investigated and could not find any evidence of this, so now Jack is convinced that his boss is not looking closely deliberately to protect the other coworkers.

Answers

Answer:

Paranoid personality disorder ( I )

Explanation:

Jack been a suspicious person and always believing that people will hurt him as seen with him believing that his wife is cheating on him and also believing that his co-workers try to hurt him through the recent accident he had even after the result of the investigation proofed otherwise. shows that Jack is suffering from a PARANOID PERSONALITY DISORDER

1. Josef Stalin was the a dictator of

A Ruzsia
B Turkey
C Dominican Republic
D Russia

Answers

Joseph Stalin (1878- 1953) was the dictator of the Union of Soviet Socialist Republics (USSR) from 1929 to 1953.

When Josh was seventeen, he killed a family of four in a drunk driving accident. As part of his community service, Josh goes around to high schools telling other teens about the terrible thing he did in an attempt to prevent them from doing the same thing. Based on this information, why do you think Josh is considered an attractive source for this type of mes

Answers

Answer:

He will be an attractive source since it's already put on his record.

Explanation:

Topic Test

Advances in technology helped make what job easier for working-class woman in the Victorian Age?

a. typist
b. sales clerk
c. switchboard operator
d. housekeeper

Answers

Answer:

D. Housekeeper

Explanation:

I calculated it logically

Before the American revolution, judges often ruled unfairly in trails in order to protect the Keynes interests. How did the framers of the constitution limit the power of the government over judges Judge

A: they included a list of people who could be judges in the constitution

B: they made it so that states would be responsible for the judicial branch

C: they made it so that the Supreme Court had to try all cases in the United States

D: they wrote in the bill of rights that people had the right to a trial by jury

Answers

Answer:D

Explanation:

What conclusion can you draw about landline phones from the information in the graphs Teenagers and New Technology

Answers

On land line phones you can’t play game but with Technology today u can play games on your phone do yo the internet

Usually, the Supreme Court upholds the constitutionality of federal and state actions.

A. True
B. False

Answers

It’s A. True
Unconstitutionality of laws and action goes to the Supreme Court

How did the Assyrian kings maintain control over their large empire?Select ALL that apply.

a
by building roads to connect provinces
b
by giving more land to wealthy citizens
c
by reducing taxes for poor citizens
d
by appointing governors to oversee provinces

Answers

B trus me I know what I’m talking about

A moral dilemma is a "decision making problem between two possible moral
imperatives, neither of which is unambiguously acceptable or preferable."
A moral dilemma is a situation where a person has the moral obligation to choose
between two options both based on moral standards, but he/she cannot choose
both, and choosing one means violating the other.
Your turn: give your personal understanding about the topic. Explain briefly.​

Answers

Answer:

The answer is below

Explanation:

The moral dilemma is a philosophical position or situation whereby the person involved or taking decision must assess more than one moral actions or efforts, while he is only allowed to pick and execute one from the options; thereby, either way, irrespective of the choice or option taken by the person involved, he will still transgress at least one significant moral issue.

An example of a moral dilemma is having to choose between saving a cat from a flood or saving your brother from the same flood.

June's cat runs to the kitchen at the sound of the electric can opener, which she has learned is used to open her food when her dinner is about to be served. The cat does not run when a blender is used, although it sounds similar. June's cat is demonstrating stimulus: control discrimination generalization

Answers

Answer:

discrimination

Explanation:

The correct option is - discrimination

Reason -

June's cat runs to the kitchen at the sound of the electric can opener, which she has learned is used to open her food when her dinner is about to be served. The cat does not run when a blender is used, although it sounds similar. June's cat is demonstrating stimulus discrimination.

Can a moon experience gravitational pull from something other than a planet ?

Answers

i think so but im not sure i wouldnt use my answer in tell someone else says for sure it is or isnt the right answer

Yes. The Moon's surface gravity is about 1/6th as powerful or about 1.6 meters per second per second. The Moon's surface gravity is weaker because it is far less massive than Earth. ... You do not have the same weight on Earth as you would on the Moon, Pluto, or even the Sun or a neutron star.

how does the federal judicial system promote the constitution principle of rule of law?

Answers

Answer:

The federal judicial system that promotes the constitutional principle of rule of law is by allowing for appeals of rulings that may have not applied the law correctly. The rule of law refers to the acknowledgment of the authority and influence of the law, which regulates the conduct of the people in a country.

Explanation:

Read the sentence from "The Vortex."
Then the scientists analyzed the
pictures taken in the tunnel.
Which word could replace "analyzed
WITHOUT changing the meaning of the
sentence?
A
studied
B
changed
C
displayed
D
published
A
2

Answers

Answer:

A

Explanation:

studied basically means the same thing as analysed

hope this helps :)

A researcher assesses self-esteem among college students at the beginning of the semester using a self-report questionnaire, as well as three months later at the end of the semester among the same sample of college students using the exact same self-report measure of self-esteem. The researcher determines that there is a significant positive relationship between self-esteem measured at the beginning and end of the college semester for the students sampled. This demonstrates how correlations can be used to demonstrate _____.

Answers

Answer: reliability

Explanation:

Thw options to the question are:

a. prediction.

b theoretical support.

c. validity.

d. reliability.

Correlation shows the relationship that exists between two or more things. Correlation shows the linear relationship that exist between two variables.

Since the researcher determines that a significant positive relationship exist between self-esteem measured at the beginning and end of the college semester for the students sampled, this explains that correlation can be used to reliability.

what are the principles of democratic culture​

Answers

Answer:

checks and balances, federalism, individual rights, limited government, popular sovereignty, republicanism, and separation of powers.

In the early 1900's many large metropolitan areas used rail service as their mode of transportation. Throughout the twentieth century, people began using their cars and the railroads sat empty in these large cities.
Today, many large cities have too many cars on the road resulting extreme traffic congestion on the highways.
To reduce the traffic problems, these cities are now looking to re-use some of the infrastructure from the old rail systems to build new light rail systems. The return to rail as a means of transportation illustrates which of the following ideas about social change?
1. Mechanical solidarity
2. Contagion theories
3. Rise and fall theories of social change
4. De differentiation

Answers

Answer:

3. Rise and fall theories of social change

Explanation:

According to the given article, the evolution of trains are discussed. It is noted that the train was a primary form of transport in the 90s, but with the invention of fast cars and other form of travel, train travel became more obsolete, until recently when there arose a need for it to help with decongestion.

Therefore, the return to rail as a means of transportation illustrates the rise and fall theories of social change

What was the Northwest Territory?

An area of land north of the Ohio River
Another name for the New England Colonies
The part of North America kept by the British after the war
Land along the Pacific Coast

Answers

The part of North America kept by the British after the war.
The remnants exist today in the Canadian Northwest Territories.

Answer:

C

Explanation:

Settlement of America's western lands began with the Northwest Ordinance of 1787. Northwest Territory, U.S. territory created by Congress in 1787 encompassing the region lying west of Pennsylvania, north of the Ohio River, east of the Mississippi River, and south of the Great Lakes.

What connection does the author draw between wealth and power in Rome's democratic society?

Answers

The correct answer to this open question is the following.

The connection that the author draws between wealth and power in Rome’s democratic society is the following.

We are talking about the text "Athens vs. Rome," written by Chaddie Kruger. In the text, Kruger connects the two nations in that, in Athens, they fought to defeat tyranny, meanwhile, in Rome, the Romans overthrew the King to install the Roman Republic. The author also compares the Athenian boule with the Roman Senate. Regarding the right to vote, in Rome, the citizens did not vote directly. In Athens, the members of the Athenian Assembly did vote directly.

Which planets are inner planets?

Select all that apply.


Neptune

Earth

Saturn

Jupiter

Uranus

Venus

Mars

Mercury

Answers

Answer:

mercury is, venus is, earth is, and finnaly mars is.

Explanation:

hehehe

Plants can make their own food through the process of photosynthesis. What do plants need for photosynthesis?


plzz help it for test and am failing

Answers

Answer:

The correct answer is - sunlight, water, chlorophyll, and carbon dioxide are three major requirements to perform photosynthesis.

Explanation:

Plants make their food by the process known as photosynthesis that requires light from Sun, carbon dioxide from the air, and water or other nutrients from their roots.

Stomata are the openings present underside of leaves for the purpose of entering CO2 and transpiration mainly. Sunlight is trapped by chlorophyll which is an essential pigment for photosynthesis.

All of these four factors sunlight, water, chlorophyll, and carbon dioxide are present, the plant will be able to perform photosynthesis.

critically evaluate how two conflict management skills and one communication skill can help you in sustaining positive relationships with other people​

Answers

Explanation:

Conflict often arises because we don’t always correctly read the behavior or words of another person. To do so takes some skill in communication. Some people have grown up in homes where those communication skills were modeled, discussed and refined over time. As a result, they now intuitively have a good idea of how to effectively navigate conflict and work toward resolve. Others though were less fortunate and now have to figure out how to work through conflict by trial and error.

The good news is that conflict resolution skills can be learned. But, you need to know which skills are most effective and then deliberately practice them on the relationships that are most important to you. Here are three powerful conflict resolution skills to get you started.

1. Empathy

Empathy is a feelings-oriented response which conveys sensitivity and understanding. Strong negative feelings can become a barrier to communication; this response can diminish those feelings. Empathy is accurately tuning in to what the other person is feeling at the time. It implies listening beyond the words and reflecting the feelings.

A helpful formula: You feel (emotion) because of (circumstance, situation).

Empathy examples:

You’re feeling discouraged because this behavior you see in me keeps repeating.

You’re offended and angry at my attempts to “fix” you.

You’re excited about your new opportunities for promotion at work.

You seem pleased that others recognize your gifts.

2. Probing

Probing seeks to ask questions in order to gain more information about what is going on. Open questions focus on the others’ general situation, thoughts, reactions, and feelings. They tend to promote communication. Closed questions focus on specific facts or aspects of the others situation, generally evoking “yes” or “no” answers.

Probing examples:

Do you think I am being stubborn about this decision? (closed)

You tell me I am stubborn. How does my tendency to be stubborn affect you? (open)

Do you want to talk or not? (closed)

I sense that you may not want to talk. Can you tell me what you’re feeling right now? (open)

Open questions are recommended for exploring a broad topic. Closed questions can be interspersed to get to specific facts or can be used to cut off long, irrelevant explanations. In either case, listening to the answer and responding with sensitivity is vital to the questioning process. Caution is needed with asking “why” questions. Example: “Why are you always so negative?” This will often put the other person on the defense and may also express disapproval or criticism.

3. Self–disclosure

Self-disclosure shows your attempts to give others insight into who you are. It is sharing something about yourself that relates directly to the conversation: your personal beliefs, attitudes, values, or an event from your past. Self–disclosure can reduce anxiety by reassuring the other person that he or she is not alone in their feelings or fears.

Self-disclosure examples:

When I went through a period of depression, I also had a hard time doing even the simplest things.

Like you, I never felt as if anyone accepted me for the way I was.

When I was a child, others frequently made fun of my weight; I know what it is like to stand out in a crowd.

Self-disclosure is useful in connecting with anyone who struggles with similar problems or life concerns. Caution: overuse of this response is not helpful because it focuses attention on yourself instead of the other person. It can be viewed as an attention-getting device. Use sparingly for the best effect.

a type of stressor that originates from destructive relationships with others​

Answers

Answer:

Social or emotional stress.

Explanation:

Social or emotional stress is a type of stressor that originates from destructive relationships with others.

Other Questions
1. This question has two parts. First, answer Part A. Then, answer Part B.Part A Read this sentence from paragraph 1. Rufus sat beside me for a while, hoping Id be up to something more than misery. What does misery mean as it is used in this sentence? (RL 2.4) A confusion B exhaustion C nervousness D unhappinessPart B Which detail from the story provides the best clue for the meaning of the word misery? A waiting for nothing, with nothing I wanted to do. B tired of waiting and went off on his own C And right away, I knew what I had to do. D No plans. 2. This question has two parts. First, answer Part A. Then, answer Part B.Part A How does the narrators apology to the neighbors contribute to the theme of the story? (RL 1.2) A It shows that feelings of guilt will pass. B It shows that it is best to admit to mistakes. C It shows that it is difficult to understand how other people are feeling. D It shows that it requires bravery to approach others who are different than you. Part B Which detail from the story best supports the answer to Part B? A Yes, they might ambush me B because I was going to do the right thing. C I got to the property line without harm D Like my heart was heavier and lighter 3. This question has two parts. First, answer Part A. Then answer Part B.Part A In the passage from Ida B, how are the narrator and Claire similar? (RL 1.3) A They both dislike quitting something before it is finished. B Neither of them is good at apologizing when they are wrong. C They are both unsure about what the other person will do. D Neither of them is comfortable with being neighbors. Part B Choose one detail for the narrator and one detail for Claire that support the comparison in Part A. A Yes, they might ambush me, and I might not come back in one piece. (paragraph 5) B I stopped just before I stepped onto the land that now belonged to the DeLunas (paragraph 6) C And there was Claire straight ahead, looking at me, waiting for me. (paragraph 7) D Im sorry I scared you in the woods. Im sorry I was mean to you. (paragraph 10)E Should I tell her about Mama and the trees and school and everything? (paragraph 10) F you have to do the whole house or youre tracking dirt from one place to the other. (paragraph 21)Now, answer Number 4 based on Passage 2.4. This question has two parts. First, answer Part A. Then answer Part B. (RL 1.2)Part A Which pair of sentences provides the best summary of the story Moon Over Manifest? A A girl wonders about a town she will see for the first time. She decides to jump off the train to see it sooner. B A girl lives with her father but must go on a train alone. Her father is upset because she had gotten very sick. C A girl rides a train alone to go live in her fathers hometown. She misses her father but is curious about her new home. D A girl enjoys a train ride to a new home. She looks through the things she has brought with her and thinks about the past. Part BWhich two sentences from the story best support the answer to Part A? A Maybe that was how I found comfort then, even with him being so far away. B It started the day I got a cut on my knee. C I reached into my satchel for the flour sack that held my few special things. D In a gold case, it wore like a pocket watch, but inside was a compass showing every direction. E But as anyone worth his salt knows, its best to get a look at a place before it gets a look at you. F Finally, I saw a grassy spot and jumped. PLEASE HELP ASAPPP ILL MARK BRAINLY IF CORRECT Summaries help a counselor and peer to?A. identify recurring themes and behavior patterns.B. review the counselor's previous suggestions.C. determine the validity of the counselor's judgments.D. facilitate transference, How did some southerners resist the brown v board of education Eric is going to visit his grandmother, who lives about 250 miles away. He travels ata speed of 55 miles per hour. About how many hours will it take him to get there.Can someone explain please :) Help please! This is due on April 18th but I would prefer the answer today! No sus links please! Why might the event be motivational for the country involved? Explain PLEASE HELPAfter concluding his research, which statement would virchow agree with? check all that apply.Living things come from nonliving thingsCells can come from nonliving materialsFrogs can come from mudLiving things can only come from living things.Cells come from pre-existing cells HELP ME PLEASE Find the Volume of each cylinder. Round to the nearest tenth .Distribute and combine like terms: 4(7r + 7) hellllllp asap!!!!!!!!!! You want to buy shoes and the The price is 40 and you buy it 10 days after and it is 1/5% off . HELP ME ASAP... When is a person in perfect health? write atleast 3 to 5 sentences What happens when a neutral atom gains an electrons? Reduce the following fraction to lowest terms: [tex]16/20[/tex] Which pair of statements about the lengths of two sides of the triangle is true? please help me right away. What is the total surface area of a rectangular prism whose net is shown 19 in. 17in. 6.in. Unit 4 Mid-Unit Assessment 1 continued2 Consider APQR10Part ADraw ASTU which is the image of APQRafter a dilation with center (0,0) andscale factor 3.4RPart B10-8-6-22610What are the coordinates of the verticesof ASTU?Vertex S:Vertex T:Vertex U:10Part CHow do APQR and ASTU compare? Explain. A statement is shown. "The square root of x is a number that is non-terminating and non-repeating." Select all of the values of x that make the statement true.a: x=1b: x=8 c:x=25d: x=81e: x=125