Tools to manage service level agreements (SLAs) in a help desk software package probably are of greatest use by ____.

Answers

Answer 1

Answer:

help desk manager.

Explanation:

A service level agreement (SLA) is usually between a service provider and its customers (end users).

In order to define and provide satisfactory service, organizations that provide services are expected to implement a service level agreement and it should comprise of the following parameters; responsibilities, expectations, metrics, time and frequency.

An example of a service level agreement is the mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR) which is generally used by telecommunications firms and internet service providers (ISP) for their respective customers.

Hence, tools to manage service level agreements (SLAs) in a help desk software package probably are of greatest use by help desk manager.


Related Questions

A fashion academy in Chicago promoted its products by collaborating with various film companies and allowing them to use its clothing and jewelry in the films. The academy also associated with television shows in which fashion is one of the attracting elements for the viewers. Which term best describes the action of the fashion academy

Answers

Answer:

Product placement

Explanation:

From the question we are informed about fashion academy in Chicago which promoted its products by collaborating with various film companies and allowing them to use its clothing and jewelry in the films. The academy also associated with television shows in which fashion is one of the attracting elements for the viewers. In this case, the best describes the action of the fashion academy is Product placement.

Product placement can be regarded as form of advertising whereby branded goods/services are been featured in a production with a large targets audience. Often, this product placement is been regarded as "embedded marketing". The product placements could be typically found in television shows as well as movies. companies may give payment in terms of cash or goods to production company in exchange for product placement rights.

define business systems​

Answers

Answer:

In business terminology, a business system refers to the value-added chain, which describes the value-added process, meaning the supply of goods and services. A business can span one or several business systems. Each business system, in itself, generates economic benefit.

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A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.

Answers

The answer is

“Task Force”

The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?

Answers

Answer:

Process asset updates.

Explanation:

Quality assurance assessments, validated modifications, authenticated deliverables, performance at work indicators, configuration management, project management plan modifications, project document security patches, and organisational process asset updates are the key outputs of quality assurance.

Choose the correct statement about growth in labor productivity. A. Potential GDP per hour of labor increases. B. The real wage rate falls and the equilibrium quantity of labor increases. C. Potential GDP remains unchanged. D. The demand for labor​ increases, the production function does not​ change, but a movement occurs along the production function.

Answers

Answer:

D is the one

Explanation:

because more amount of machine entry made labours down. More labour arrives for the work they left

The correct statement about growth in labor productivity is when the Potential GDP per hour of labor increases.

What is a growth in labor productivity?

This refers to the growth in the real output per labor hour and labor productivity which is measured as the change in this ratio over time.

Hence, the correct statement about growth in labor productivity is when the Potential GDP per hour of labor increases.

Therefore, the Option A is correct.

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what is one major negative affect of globalization?

Answers

Answer:

The Negative Effects of Globalization on the Environment the massive development of transport that has been the basis of globalization is also responsible for serious environmental problems such as greenhouse gas emissions, global warming pollution.

Negative impacts of globalisation

Globalisation operates mostly in the interests of the richest countries, which continue to dominate world trade at the expense of developing countries. The role of LEDCs in the world market is mostly to provide the North and West with cheap labour and raw materials.

There are no guarantees that the wealth from inward investment will benefit the local community. Often, profits are sent back to the MEDC where the TNC is based. Transnational companies, with their massive economies of scale, may drive local companies out of business. If it becomes cheaper to operate in another country, the TNC might close down the factory and make local people redundant.

An absence of strictly enforced international laws means that TNCs may operate in LEDCs in a way that would not be allowed in an MEDC. They may pollute the environment, run risks with safety or impose poor working conditions and low wages on local workers.

Globalisation is viewed by many as a threat to the world's cultural diversity. It is feared it might drown out local economies, traditions and languages and simply re-cast the whole world in the mould of the capitalist North and West. An example of this is that a Hollywood film is far more likely to be successful worldwide than one made in India or China, which also have thriving film industries.

Industry may begin to thrive in LEDCs at the expense of jobs in manufacturing in the UK and other MEDCs, especially in textiles.

Anti-globalisation campaigners sometimes try to draw people's attention to these points by demonstrating against the World Trade Organisation. The World Trade Organisation is an inter-government organisation that promotes the free flow of trade around the world.

Globalization seems to be looked on as an unmitigated “good” by economists. Unfortunately, economists seem to be guided by their badly flawed models; they miss real-world problems. In particular, they miss the point that the world is finite. We don’t have infinite resources, or unlimited ability to handle excess pollution. So we are setting up a “solution” that is at best temporary.

Economists also tend to look at results too narrowly–from the point of view of a business that can expand, or a worker who has plenty of money, even though these users are not typical. In real life, businesses are facing increased competition, and the worker may be laid off because of greater competition.

The following is a list of reasons why globalization is not living up to what was promised, and is, in fact, a very major problem.

2. Globalization increases world carbon dioxide emissions.

3. Globalization makes it virtually impossible.

5. Globalization transfers consumption of limited oil supply from developed countries to developing countries. If world oil supply isn’t growing by very much, and demand is growing rapidly in developing countries, oil to meet this rising demand must come from somewhere. The way this transfer takes place is through the mechanism of high oil prices.

7. Globalization transfers investment spending from developed countries to less developed countries. If an investor has a chance to choose between a country with a competitive advantage and a country with a competitive disadvantage, which will the investor choose? A shift in investment shouldn’t be too surprising.

I hope you got it! Hope this help you!:)

Explanation:

The major negative effect of globalization is companies burn more fossil fuels to ship goods overseas.

The concept of "globalization" describes the growing interdependence of the economies, cultures, and people of many nations as a result of technical breakthroughs, cross-border trade in products and services, and global flows of capital, people, and information.

A rise in wealth inequality and unfavorable working conditions in less developed nations that export goods to more developed nations are just two examples of the negative social effects that globalization may have.

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12. All contracts are generally based on

a. Promises to do certain things

b. Agreements between two or more parties

c. Money passing from person to person

d. Buying goods and services

Answers

Answer:

B. agreements between two or more parties

Explanation:

if you were to sign a contract for something huge and you were broke the contract before you had finish the time that you had signed whom ever you signed it could end in a law sue and maybe even jail time.

Hope this helps :)

Expansionary fiscal policy is generally designed to ____________ aggregate demand and thus ____________ real GDP and employment in the economy.

Answers

Answer:

increase

increase

Explanation:

Discretionary fiscal policies are deliberate steps taken by the government to stimulate the economy in order to cause the economy to move to full employment and price stability more quickly than it might otherwise.

Discretionary fiscal policies can either be expansionary or contractionary

Expansionary fiscal policy is when the government increases the money supply in the economy either by increasing spending or cutting taxes.

Expansionary fiscal policies increases money supply which increases aggregate demand, as a result output  or real GDP increases

Contractionary fiscal policies is when the government reduces the money supply in the economy either by reducing spending or increasing taxes

Which level of economic integration has no restrictions on internal trade and free flow of capital among member nations and lacks only political unity to become a political union?

Answers

Answer:

levels of economic integration has no restrictions on internal trade and free flow of capital among member nations and lacks only political unity to become a political union? A common market is a unified economy and lacks only political unity to become a political union.

Explanation:

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A ________ is purposeful, specifying what an organization wants to accomplish in the larger environment. Group of answer choices

Answers

Answer:

Mission statement.

Explanation:

A company's mission statement is an essential part of business, and must be well defined and precise, as it is in the company's mission that its identity is contained, that is, who the company is and what is the purpose of its existence, for that it is recognized as an institution with well-founded objectives.

The mission will guide the business as a fundamental premise of how the company operates in the market and how employees should conduct themselves to achieve their objectives and goals.

Waldman Corporation reported pretax accounting income of $100,000, but due to a permanent difference, taxable income is only $60,000. Assuming a tax rate of 25%, the income statement should report net income of: Multiple Choice $15,000 $25,000 $45,000 $85,000

Answers

Answer:

$85,000

Explanation:

The pretax accounting income is $100,000

The taxable income is $60,000

Tax rate is 25%

Net income can be calculated as follows

100,000-(60,000 ×25/100)

= 100,000-60,000×0.25

= 100,000-15,000

=85,000

Net income is $85,000

At Tuxedo Park Tire and Rubber, a number of striking workers are picketing at the plant entrance. Because the picketers have started threatening people entering the plant and are vandalizing some company property, Tuxedo Park management believes it has just cause to ask the courts for a(n) ________ placing limits on the number of pickets and their actions while picketing. Multiple Choice preemptive judgment writ of contention arbitration judgment injunction

Answers

Answer:

Injunction

Explanation:

An Injunction is a court order requiring a person or a group of persons to desist from carrying out certain activities. If the person or group of persons desist from obeying the  injunction, the individual(s) are in contempt of the court

Types of injunctions

Permanent InjunctionsTemporary restraining orders Preliminary injunctions.

The striking workers are affecting the activities of the company they work for. The next step the company is supposed to take is to take legal actions to stop the striking workers. this can be achieved with an injunction

Professor Hanoi's research efforts focus on how the use of heuristics influences the way people think about and assess financial risks. Which specialty area does his research best represent

Answers

Answer:

Cognitive psychology

Explanation:

Cognitive psychology has to do with the scientific study of how the mind processes data, information, creativity and also reasoning. Examples of this processes can be seen in thinking, reasoning, making judgements, being able to recognize numbers, memory etc. From this explanation above, we can see that this professors area o specialization is cognitive psychology.

According to Garrett et al. (1975, 1988, 1989), language production proceeds through a series of processes: ______, ______, and ______.

Answers

Answer:

According to Garrett et al. (1975, 1988, 1989), language production proceeds through a series of processes: conceptualization , formulation , and articulation .

n order to approve a loan, lenders want to see a credit score of at least _____. a. 300 b. 500 c. 700 d. 1200 Please select the best answer from the choices provided

Answers

Answer:

c. 700

Explanation:

A loan can be defined as an amount of money that is being borrowed from a lender and it is expected to be paid back at an agreed date with interest.

Generally, the financial institution such as a bank lending out the sum of money usually requires that borrower provides a collateral which would be taken over in the event that the borrower defaults (fails) in the repayment of the loan.

A credit score can be defined as a numerical expression between 300 - 850 that represents an individual's financial history and credit worthiness. Therefore, a credit score determines the ability of a borrower to obtain a loan from a lender.

This ultimately implies that, the higher your credit score, the higher and better it is to obtain a loan from a potential lender. A credit score ranging from 670 to 739 is considered to be a good credit score while a credit score of 740 to 799 is better and a credit score of 800 to 850 is considered to be excellent.

In order to approve a loan, lenders want to see a credit score of at least 700.

In conclusion, lenders look at the credit score of a loan applicant so as to ensure that the applicant is financially responsible and would be able to repay the loan at the agreed upon date.

What is the effect of​ inflation? A. During periods of​ inflation, just about everyone can make themselves better off by specializing in their own profession rather than dabbling as amateur economists and inflation forecasters and managing their investment portfolios. B. With​ inflation, everyone loses. C. The increased uncertainty of inflation misallocates resources. D. During periods of​ inflation, investment rises and economic growth increases.

Answers

Answer:

C. The increased uncertainty of inflation misallocates resources.

Explanation:

Inflation is referred as the situation of the economy in which the prices of the goods and services gets increased to an alarming rate. The amount used to purchase those products fail to meet the purchasing power. The economy is effected drastically. Inflation creates a situation in which there arises an uncertainty regarding investment and savings. There arises situations in which the shortages of food and basic amenities are experienced during inflation.

Stan wants to invest in real property. Rather than be a sole owner, Stan would prefer to pool his resources with other people to own and develop a small office building. He would prefer not to take part in the day-to-day responsibilities of the organization. What type of business venture would best fit his goals?

Answers

Answer:

limited partnership real estate investment syndicate

Explanation:

Since in the given situation it is mentioned that stan wants to invest in the real property instead be a sole owner. So he pool his resources in order to create the office building with the other people also at the same time he is not interested to take part in day to day responsibilities

So here it is a limited partnership business venture as he is engaging with other people not alone to create the office buidling

A plan that shows the expected cash inflows and cash outflows during the budget period, including receipts from loans needed to maintain a minimum cash balance and repayments of such loans, is called

Answers

Answer:

cash budget

Explanation:

The cash budget is the plan in which the financial statement represent the received amount and the expenses that to be incurred at the time of budgeted period also the minimum cash balance that are needed is to be maintained

So as per the given statement, it is the cash budget

4. Does inflation cause a change in demand? Explain the role of inflation in determining demand.

Answers

Answer:

Inflation is an increase in the general price level in an economy. It is probably caused by the relative increase in the amount of money in relation to the available economic production. If the social money supply increases and the country's production is not matched, the average price level will rise due to the increased demand for goods. Due to the price increases, the value of money, the purchasing power of money, decreases. You can buy less for the same amount, thus lowering demand.

A sports entertainment company wants to research how Canadians spend their free time. It is preparing a survey that will be used in all of Canada, including the province of Quebec. Unlike Canadians from other provinces, the people of Quebec primarily speak French. The researchers are planning to use English and French versions of the survey. In preparing the surveys, they should use ________.

Answers

Answer: Backtranslation

Explanation:

Back translation is the process of interpreting a document or retranslating a document that had been translated into another language back to its main original language.

Since the researchers are planning to use English and French versions of the survey, then in the preparation of the survey, they should use backtranslation.

A website such as Lucky Brand can target each of the following with remarketing, except Group of answer choices everyone that has visited any page on Lucky Brand's website anyone who has visited only Lucky Brand's homepage visitors to the Lucky Brand site who did not make a purchase visitors to Lucky Brand who have also visited a competing brand

Answers

Answer: visitors to Lucky Brand who have also visited a competing brand

Explanation:

Remarketing us an online targeted advertising whereby customers are targeted based on the previous internet behaviour that they had. It's done in order for a company to be able to connect with the people who have interacted previously with the company's website.

Remarketing can be used to target everyone that has visited any page on Lucky Brand's website, people who visited only Lucky Brand's homepage and the visitors to the Lucky Brand site who did not make a purchase.

It should be noted that it can't be used to target visitors to Lucky Brand who have also visited a competing brand.

On June 30, 2014, Apricot Co. paid $5,000 cash for management services to be performed over a two-year period. Apricot follows a policy of recording all prepaid expenses to asset accounts at the time of cash payment. The adjusting entry on December 31, 2014,for Apricot would include:

Answers

Answer:

A debit to Management Services Expense for $1,250

Explanation:

The adjusting entry should be

Management Services Expense Dr ($5,000 ÷ 2 × 6 ÷12) $1,250

         To Cash $1,250

(being cash paid is recorded)

Here cash is debited as it increased the expense and cash is credited as it decreased the assets

Hence, the same should be considered

Companies can use _____ analysis to predict income based on various changes in fixed or variable costs, selling price and volume. multiple choice income sales CVP margin of safety

Answers

Answer:

Constant or fixed cost

Explanation:

because companies are always set fixed money to their customers

The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization's best interests, is known as the ________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company's best interests. Group of answer choices rational decision-making model solutions agenda focused decision-making model interpersonal-decision agenda employee relations model

Answers

Answer:

rational decision-making model

Explanation:

The rational decision-making model is a logical way of making decisions. These types of decisions are based on objectivity and not subjectivity. This means that a person makes decisions that are not based on emotions or personal opinions rather they are dependent on facts and realities.

Managers who use this model make decisions that minimize costs and maximize benefits. Therefore, their main aim in adopting this model is to make decisions that will be of utmost benefit to the organization.

f prices are inflexible, then a negative demand shock will lead to Group of answer choices a short-run decrease in prices. no change in prices a short-run increase in real GDP. a short-run decrease in real GDP.

Answers

Answer:

A short-run decrease in real GDP.

Explanation:

A short-run decrease in real GDP.

The last option is correct because the prices are inflexible which means an increase or decrease in quantity will have no effect on the prices. So, the negative demand shock( means a sudden decrease in quantity) will not affect the price but it will decrease the real GDP because the demand curve will shift leftwards.

A corporation that owns brands that offer clothing at different prices is ___________ its brands at different pricing levels.

Answers

Answer:

promoting

Explanation:

There are two types of customers in market. Bullish customers prefer to pay high amount for product just for brand name and Bearish customers prefer to get lowest possible quote for a product. It is business strategy to promote their product to both the customers.

The top management of Clear Chemical Inc. creates a strategic plan to enter new product markets within a period of five years. The company's middle management creates six-month plans to ensure that the objectives of the strategic plan are properly implemented. Along with these plans, each department creates short-term plans that specify the actions to be taken by specific employees and teams to meet the objectives of the strategic plan and the six-month plans. These short-term plans established at the departmental level are referred to as

Answers

Answer: Operational plans

Explanation:

Operational plans are those created by the lower level management in order to enable them to reach the goals established by the middle level management above them.

This is the way a business works. The top level management comes up with strategic plans that are to lead the company forward. The middle level management comes up with tactical plans to meet those strategic plans and the lower level management comes up with operational plans to meet those tactical plans.

What is the appropriate leadership style for an employee that is low in skills but is anxious to learn

Answers

Answer:

Selling

Explanation:

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Answers

Answer:b

Explanation: ive done this

Answer:

b

Explanation:

expansionist fiscal policy and higher amounts of spending leads to a lower unemployment rate and higher fiscal success.

in the indirect method of cash flows, which of the following would be added to net income?
a. a decrease in sales tax payable
b. an increase in inventory
c. a decrease in supplies
d. an increase in prepaid rent

Answers

Answer:

C. A decrease in supplies

Explanation:

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