James is a human resource professional helping to improve their performance management system of a company that sells and services office equipment. The company operates a call center that takes calls from customers who are having problems with their equipment. Call center employees are supposed to verify that the problem is not one the customer can easily handle (for example, equipment that will not operate because it has come unplugged). Then, if the problem is resolved over the phone, the employees arrange for service technicians to visit the customer. The company can charge the customer only if a service technician visit, so performance management of the call center employees focuses on productivity – how quickly they can complete a call and move on to the next caller. To measure this performance efficiently and accurately, the company uses electronic monitoring.
choose an assessment method? and explain?

Answers

Answer 1

Answer:

go over all the common problems and fixes

Explanation:

they can go over all the COMMON problems and fixes with the customer


Related Questions

What is the differences of 6 types kf assessment of learning?​

Answers

Answer:

1. Diagnostic Assessment

2. Formative Assessment

3. Summative Assessment

4. Norm-Referenced Assessment

5. Criterion-Referenced Assessment

6. Interim/Benchmark Assessment

Explanation:

1. Diagnostic Assessment: Assesses a student’s strengths, weaknesses, knowledge, and skills prior to instruction

2. Formative Assessment: Assesses a student’s performance during instruction

3. Summative Assessment: Measures a student’s achievement at the end of instruction

4. Norm-Referenced Assessment: Compares a student’s performance against other students

5. Criterion-Referenced Assessment: Measures a student’s performance against a goal, specific objective, or standard

6. Interim/Benchmark Assessment: Evaluates student performance at periodic intervals, frequently at the end of a grading period

Read the passage.
Which sentence should be replaced to better support the
passage's central idea?
If you ever visit Denver, Colorado, you should allow
yourself several hours to peruse the Denver Art
Museum's Asian art collection. This world-renowned
collection houses an impressive array of artwork,
including woodblock prints, tea ceremony articles,
bamboo sculptures, and much more. One piece of
particular interest is a 17th-century ink-on-silk drawing of
Daruma, a South Indian monk. Visitors can also view
Japanese ceramics and paintings by women artists from
the 17th–19th centuries--the largest such collection
outside of Japan. The Denver Art Museum is one of the
larger US art museums, with its global collections
containing more than 70,000 works of art from around
the world.
"This world-renowned collection houses an
impressive array of artwork, including woodblock
prints, tea ceremony articles, bamboo sculptures, and
much more."
O "One piece of particular interest is a 17th-century ink-
on-silk drawing of Daruma, a South Indian monk."
O "Visitors can also view Japanese ceramics and
paintings by women artists from the 17th–19th
centuries—the largest such collection outside of
Japan."
"The Denver Art Museum is one of the larger US art
museums, with its global collections containing more
than 70,000 works of art from around the world."

Answers

Answer:

d

Explanation:

on edge 2021

avaya just (finish) his work.(correct form of verb)​

Answers

avay just finished his work

rất vui khi được gặp bạn

Answers

Answer:  Nice to meet you

Explanation:

Great Green Heist
How does the author reveal the details of the “Mid-day PDA”

Answers

Answer and Explanation:

The Great Greene Heist by Varian is a grade-novel about the scheme of the green and revive the relationship as well. Jackson creates a diverse crew of students to hijack the corrupt student election. Jackson Greene has personal motivations for a fair election. He reflects the philosophy behind the genre-bending and smart middle school that maintain the fast pace while reflecting the complexity of people. Keith Sinclair is running for school and has not talked to Jackson since PDA and welcome the involvement. Jackson assembles the crack team and ensures that the election is right.

         In the weekly meeting with Kelsey, Jackson Greene is caught breaking the man's office for the stunt he pulled. Jackson can not sit by Keith and fix the voting against Gaby. Gaby is upset with Jackson after the Mid-Day PDA, a smooch, and payback by both the evil Keith. Jackson pulls the team, including the best friend, and has plenty of enemies that green can enlist.

what are the contributory factors that should be considered when conducting an impact study​

Answers

Study and learn more and more

What are Mama and Beneatha doing as this scene begins? What is Walter doing?

Answers

What is the question? I’m confused a little

A Choose the correct answer with the present form.
1 Our family __________ dinner together every evening. I think it’s important.

A. have
B. has
C. is having
D. are having
2 I _________ with my best friend in the countryside for a couple of days.
A. stay
B. stays
C. am staying
D. staying
E. doesn't have
3 At the moment, my cousin __________ at a college in England. He is having a great time A.study
B. studies
C. is studying
D. are studying
4 We __________ on holiday to Spain twice a year. We love hot countries!
A. go
B. goes
C. is going
D. are going
5 My dad __________ in a bank in the city centre. He drives in every day.
A. work
B. works
C.is working
D. are working​

Answers

Answer:

1. are having

2.am staying

3.is studying

4.go

5.is working

Our family are having together every evening. I think it's important. Hence, option D is appropriate.

I am staying with my best friend in the countryside for a couple of days. Hence, option C is appropriate.

We are going on holiday to Spain. Hence, option D is appropriate.

My day works in a bank in the city center. He drives every day. Hence, option B is appropriate.

All these options are from the present tense.

What does the Present tense mean?

Present tense means in a grammatical form that we are talking about someone or some incidents as if they are occurring now over a fixed period. How the present tense is being used mainly to make the person being told understand that the thing is taking place at that moment.

Present tense can broadly be divided into four groups- Present Simple tense, present continuous tense, Present Perfect tense, and Present Perfect continuous tense. Hence, all the above options are correct.

Learn more about the Present Tense here:

https://brainly.com/question/16928629

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Your English-speaking friend is doing a school project on national legends and wants to know about a famous legend in your country. Write an email to your friend about this

Answers

Answer:

write to your national leaders about your concerns

Explanation: For one, you have the right to freedom of speach. Second, ot wouldnt really make sense to write to the mayor instead of your government leaders. Plus, writing is a more formal and proper way to send your concerns to our leaders. Lastly, it would probably make the most sense to send it to the national leader rather than the state leader because the state leader is simply just the leader of that state, wheras, the national leader takes part in the whole nation.

Writing an email to your friend about a national legend will require you to write an informal email.

What is an email?

This is known to be a message written and distributed by electronic means from one source to another through a network.

Hence, we can see that you can write an informal email to a friend telling him about the famous legend in your own country without stress.

Read more about emails here:

https://brainly.com/question/24688558

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What do you think of Edgar Allan poe?

Answers

Edgar Allan Poe was a very intelligent and very unappreciated in our generation guy. He provided influence on other authors past and present. He wrote in virtually every genre including: satire, humor, horror, science fiction, fantasy, adventure, and mystery.
He was a great author but had a sad history including his love love. His writings were depressing yet phenomenal

Paragraphs 1 and 2 suggest that Ray likes Lilly because
F
he believes she is original and stands out in the community
he believes she is hard working and is considered a success at school
G
H
he values her polite reactions when people are kind to her
J
he values her appearance and confidence

Answers

Still wondering hmmmmmmmmm

how are animals classified?​

Answers

Answer:

View all

In accordance with the Linnaeus method, scientists classify the animals, as they do the plants, on the basis of shared physical characteristics. They place them in a hierarchy of groupings, beginning with the kingdom animalia and proceeding through phyla, classes, orders, families, genera and species.

Answer:

The animal kingdom is classified on the basis of levels of organisation, body symmetry, germinal layers, nature of coelom, segmentation and presence of notochord.

5
Recognizing a problem is the
first step toward solving it
1 complex sentence
2 compound sentence
3 run-on sentence
4 sentence fragment
5 simple sentence

Answers

Yes I toalla agree with the list so far the answer could be the sentence fragment

1. Neither the students nor the teacher ________ come.
A. has B have C. is D. are

Answers

I think is A...I'm not sure

hope this help you

b.
has came
have come
is/are coming

Hoa was born in Hue, but now she is living in Ha Noi with her aunt and uncle. She went to
Ha Noi two years ago. Now she is studying at Quang Trung School. Yesterday was her
thirteenth birthday. She had a small party with her friends. They ate a lot of food, fruits and
cakes. In the evening Hoa had a stomachache. Her aunt was worried. She called a doctor.
The doctor arrived and gave Hoa some medicine. She took the medicine and went to bed.
Today Hoa feels better.
1. Where was Hoa born?
______________________________________________________________________
2. When did she go to Ha Noi?
______________________________________________________________________
3. Did they eat a lot of food, fruits and cakes?
______________________________________________________________________
4. Why did Hoa's aunt call the doctor?
_________________________________

Answers

Answer:

1 = hoa was born in hue

2= she gone to ha noi two years ago

3= yes, they ate a lot of foods

4= she called the doctor due to her stomachache

Witch two words can be used to describe a summary ?

Answers

Short explanation can be used to describe a summary.

Select the correct text in the passage.
Which sentence in the excerpt best supports the theme of harmonious living?
A Spark Neglected Burns the House
by Leo Tolstoy (adapted excerpt)
There once lived in a village a peasant named Iván Stcherbakóf. He was comfortably off, in the prime of life, the best worker in the village, and
had three sons all able to work. The eldest was married, the second about to marry, and the third was a big lad who could mind the horses and
was already beginning to plough. Iván's wife was an able and thrifty woman, and they were fortunate in having a quiet, hard-working daughter-
in-law. There was nothing to prevent Iván and his family from living happily. They had only one idle mouth to feed; that was Iván's old father,
who suffered from asthma and had been lying ill for seven years. Iván had all he needed three horses and a colt, a cow with a calf, and fifteen
sheep. The women made all the clothing for the family, besides helping in the fields, and the men tilled the land. They always had grain enough
of their own to last over beyond the next harvest and sold enough oats to pay the taxes and meet their other needs. So Iván and his children
might have lived quite comfortably had it not been for a feud between him and his next-door neighbor, Limping Gabriel, the son of Gordéy
Ivánof.
As long as old Gordéy was alive and Iván's father was still able to manage the household, the peasants lived as neighbors should. If the women
of either house happened to want a sieve or a tub, or the men required a sack, or if a cart-wheel got broken and could not be mended at once,
they used to send to the other house, and helped each other in neighborly fashion. When a calf strayed into the neighbor's thrashing-ground,
they would just drive it out, and only say, "Don't let it get in again, our grain is lying there." And such things as locking up the barns and
outhouses, hiding things from one another, or backbiting were never thought of in those days.
That was in the fathers' time. When the sons came to be at the head of the families, everything changed.

Answers

Answer:

If the women  of either house happened to want a sieve or a tub, or the men required a sack, or if a cart-wheel got broken and could not be mended at once,  they used to send to the other house, and helped each other in neighborly fashion.

Explanation:

Harmonious living is marked by cooperation and peace between two or more parties. People who live in harmony do things together and help one another when in need. Evidence of cooperative living is seen in the manner the men and the women of the two families helped each other. They coexisted peacefully in a "neighborly" way. This shows that there was no prevailing feud or hatred between the parties as they got along well.

Answer:

If the women  of either house happened to want a sieve or a tub, or the men required a sack, or if a cart-wheel got broken and could not be mended at once,  they used to send to the other house, and helped each other in neighborly fashion.

Explanation:

WILL GIVE EXTRA POINTS ⭐️⭐️NEED ANSWER

Which sentence contains the best example of paradox?

A.
Luxembourg is the greatest country in the world.

B.
Garth carried a suitcase as big as a cargo container.

C.
After school today, we're going to have serious fun.

D.
She's a complete Einstein when it comes to math.

Answers

Answer:

im not sure but i think its probably

D.

Which headline most clearly contains bias?
O A. Are Parents to Blame for Crime Wave?
B. Police Apprehend Suspected Thief
O c. "I'm Innocent!" Says Treasury Secretary
D. City Council to Decide Budget

Answers

Answer: The headline that contains bias is A because it is implying a subject, and is trying to convince someone of something that might or might not be true.

Explanation:

Cow is useful animal . which alternatives is suitable.

Answers

Answer:

The cow is ___ useful animal

The cow is a useful animal. Right. As you're suggesting, the cow refers to the whole species.

milk chese butter and thats allllllll

Can you tell me what to write in the blanks??!
plzz answer this question​

Answers

Answer:

a.taking

b.was eating

c.is sleeping

d.was

e.will arrive

f.bought

g.had been

h.smell

i.help

k.has not

l.lost

m.like

n.was walking

o.is

p.works

q.will buy

r.are you doing

s.brush

Select the correct text in the passage.
Which sentence contains evidence for the main idea of the passage?
Junk food ads cause people to eat more junk food. Research shows that some junk food ads target kids. A study from the Public Library of Science showed that ads aimed at kids focused more on the toys that come with junk food than on the food itself. Some fast-food restaurants also make ads connected to TV shows and movies that are popular with children. Ads like these create a demand for junk food among kids. And those kids are likely to continue to eat the same unhealthy foods when they become adults. We can only expect these kinds of ads to stop if governments create strict laws to end them.

A. Junk food ads cause people to eat more junk food.
B. Research shows that some junk food ads target kids.
C. Some fast-food restaurants also make ads connected to TV shows and movies that are popular with children.
D. We can only expect these kinds of ads to stop if governments create strict laws to end them.

Answers

Answer:

B. Research shows that some junk food ads target kids.

Explanation:

Option B is the sentence that contains evidence for the main idea of the passage.

From the passage, we are given evidences of the research that actually shows that some junk food ads target kids. The Public Library of Science showed that ads aimed at kids actually focused on toys that come with junk food than on the food itself. The use of TV shows and movies connected to children is another way that fast--food restaurant are targeting kids with their ads.

Answer: B

Explanation:

its correct

1. The features of the British culture

Answers

Answer:

British culture is influenced by the combined nations' history; its historically Christian religious life, its interaction with the cultures of Europe, the traditions of England, Wales, Scotland and Ireland, and the impact of the British Empire. Although British culture is a distinct entity, the individual cultures of England, Scotland, Wales and Northern Ireland are diverse and have varying degrees of overlap and distinctiveness.[1]

British literature is particularly esteemed. The modern novel was invented in Britain, and playwrights, poets, and authors are among its most prominent cultural figures.[2] Britain has also made notable contributions to music, cinema, art, architecture and television. The UK is also the home of the Church of England, the state church and mother church of the Anglican Communion, the third-largest Christian denomination. Britain contains some of the world's oldest universities, has made many contributions to philosophy, science, technology and medicine, and is the birthplace of many prominent scientists and inventions. The Industrial Revolution began in the UK and had a profound effect on the family socio-economic and cultural conditions of the world. As a result of the British Empire significant British influence can be observed in the language, law, culture and institutions of its former colonies, most of which are members of the Commonwealth of Nations. A subset of these states form the Anglosphere, and are among Britain's closest allies.[3][4] British colonies and dominions influenced British culture in turn, particularly British cuisine.[5] Sport is an important part of British culture, and numerous sports originated in the country including football.

The UK has been described as a "cultural superpower",[6][7] and London has been described as a world cultural capital.[8][9] A global opinion poll for the BBC saw the UK ranked the third most positively viewed nation in the world (behind Germany and Canada) in 2013 and 2014.[10][11]

PLEASE HELP ASAP???????

Answers

Xmxnxb b Hh h h h Hh h u h h h Hh h h. Uh h h Hh h h h h

if asteroid plowed into Earth who'd get the worst of it​

Answers

Answer:

sea animals would get the worse of it because the water would be heated up to astounding temperature that would instantly vaporize all ocean dwelling species.

is anyone in brainly here? if there is, say something in the comments

Answers

Answer:

Im a user not an employee of brainely

Explanation:

But I'm here if you'd like help with any questions

The ______ represents potential counterarguments, at times proffered during the initial argument.

Answers

Answer:

The rebuttal represents potential counterarguments, at times proffered during the initial argument.

Explanation:

A rebuttal is a counterargument or a denial of the argument made by someone/ the opponent's party. In other words, we can say it is the chance to rebut and challenge the argument made, providing counterarguments to weaken the main argument.

In an argument, be it a debate or even a court case, the rebuttal represents a potential counterargument chance which can at times be extended or offered during the argument. This is when the second party has the chance to prove to the audience or public that the arguments made by the first party are false or has loopholes. We can say a rebuttal allows the second party to point out the mistakes of the first party's arguments.

PLS HELP ASAP IM TAKIN A TEST !!

Read the following excerpt from the ending of Lorraine Hansberry's A Raisin in the Sun:
WALTER (A beat. The tension hangs; then WALTER steps back from it) Yeah. Well — what I mean is that we come from people who had a lot of pride. I mean — we are very proud people. And that's my sister over there and she's going to be a doctor — and we are very proud —

LINDNER Well — I am sure that is very nice, but —

WALTER What I am telling you is that we called you over here to tell you that we are very proud and that this — (Signaling to TRAVIS) Travis, come here. (TRAVIS crosses and WALTER draws him before him facing the man) This is my son, and he makes the sixth generation our family in this country. And we have all thought about your offer —

LINDNER Well, good . . . good —

WALTER And we have decided to move into our house because my father — my father — he earned it for us brick by brick. (MAMA has her eyes closed and is rocking back and forth as though she were in church, with her head nodding the Amen yes) We don't want to make no trouble for nobody or fight no causes, and we will try to be good neighbors. And that's all we got to say about that. (He looks the man absolutely in the eyes) We don't want your money. (He turns and walks away)

LINDNER (Looking around at all of them) I take it then — that you have decided to occupy . . .

BENEATHA That's what the man said.

How does this excerpt contribute to the theme of A Raisin in the Sun? What aesthetic impact did the author intend it to have on the reader? Be sure to cite evidence from the reading to support your claim.

Answers

Answer: The theme of pride is a clear manifest in the ending part of Lorraine's excerpt.

We canidentify that the play is depicting characters who have little to identifywith.

We see that neighborhood representative shows up and offers to buy outtheirhouse.

The play depicts this decision as pride overmoney, and although money doeswin out for a little bit, the Walter family maintains itspride in the end.

We see how Walter blatant about this pride that he claims that the housewasearned through their late father's sweat.

The author intends to bring out the blatant idea of pride in the Younger familythrough thecharacter of Walter in the excerpt.

He portrays Walter as aggressively boastful to fit thisfamily trait.

Is this good

Answer:Among the two characters, Walter and Linder, the conversation conveys Pride and Discrimination.

The line "And that's my sister over there and she's going to be a doctor - and we are very proud" tells that the entire family of Walters are a very proud family. That is overlooking the fact that Walter Lee states that, “...we come from people who had a lot of pride. I mean — we are very proud people”. Also, Walter has quite a bit of self-importance, you can see from the way he interrupts Lindner on multiple occasions as he tries to convince the man that they will not be taking his offer.

The general plot of A Raisin in the Sun centers around the Younger family selfishly trying to live out their own individual dreams- with Mama wanting to purchase a nice house for her family. Lindner clearly does not wish for the family to move into the house, and he is trying to convince them to sell it back. At one point he tries to “appeal” to Mama, implying that she is “older and wiser” and should understand why they cannot move into their new home which is canonically located in a predominantly White area. He is not happy about their decision, leaving them with an ominous, “I sure hope you people know what you're getting into”.

Explanation:

This is what I wrote for mine, but I'm not sure how much this will help...

Which scenario most accurately represents James Green's rea
reasoning?

Answers

Answer:

A

Explanation:

I've Done This Question Before<3

Both the nervous and endocrine systems send electrical and chemical signals for internal communication.

Answers

Answer:

False

Explanation:

The endocrine system uses chemical signalling (hormones, produced by glands) while the nervous system uses electrical signalling (neural impulses).

the endocrine system uses chemical signalling
Other Questions
5. A bicyclist is finishing her repair of a flat tire when a friend rides by at a constant velocity of3.5 m/s. Three seconds later, the bicyclist hops on her bike and accelerates at 3.6 m/s until shecatches her friend.a. How much time does it take until she catches her friend?b. How far has she traveled in this time?c. What is her speed when she catches up? 2 1/2 + 3 1/4 = ? pls Choose a number line to model the following situation:The temperature outside rose 15 and then dropped 15. (4 points) aA vertical number line is shown with labels at 0 and 15. A red arrow (labeled dropped 15 degrees) begins at 15 and ends at 0. A purple arrow (labeled rose 15 degrees) begins at 0 and ends at 15. bA vertical number line is shown with labels at negative 15, 0, and 15. A red arrow (labeled dropped 15 degrees) begins at 0 and ends at negative 15. A purple arrow (labeled rose 15 degrees) begins at 0 and ends at 15. cA vertical number line is shown with labels at negative 15, 0, and 15. A red arrow (labeled dropped 15 degrees) begins at 15 and ends at 0. A purple arrow (labeled rose 15 degrees) begins at negative 15 and ends at 0. dA vertical number line is shown with labels at 0, negative 15, and negative 30. A red arrow (labeled dropped 15 degrees) begins at 0 and ends at negative 15. A purple arrow (labeled rose 15 degrees) begins at negative 15 and ends at negative 30. I'm so sorry I know this is long but can someone please help me with this?I would be forever gratefulJohn is a 35-year-old male (he/him) administrative assistant who enjoys playing baseball on weekends. During one of their games, John began running from first to second base. As he pushed off to start running, John heard a pop and felt a sharp pain in his right calf as though he had just been kicked in the back of his leg. John fell to the ground and experienced significant pain when putting weight on his right leg. John tried to walk but had to be carried off the field and was taken to the emergency department. At the hospital, it was noted that John had significant swelling at the back of his right leg, had a palpable and visible deformity in the distal calf, and was only able to put small amounts of weight on his right leg. The emergency doctor squeezed the back of Johns right calf and noticed that the ankle would not plantarflex. An x-ray and blood work were ordered which came back without any significant findings.Case Study Questions:1. Explain the possible anatomical structures that were affected by the injury and how each relates to Johns presenting symptoms and test results2. Identify and explain three differential diagnoses (diseases or conditions that present similar signs and symptoms that could possibly account for the patient's symptoms) with appropriate justifications. After describing your three differential diagnoses, indicate the most likely diagnosis based on your analysis and provide rationale and support for your selection. 3. From an anatomy point of view:a) Propose a management plan for the most likely diagnosis. This should include the treatment options you would implement given your patient's presenting symptoms. You should provide short- and long-term goals for the patient and a timeline on when you would implement each treatment. There may be several possible treatments you could prescribe to your patient. Include support, justification, and evidence for your prescribed treatment(s) and management plan. b) Explain the effects of your management plan for your patient's condition. From the management plan you've proposed, what effects will each treatment have on the patient's anatomy? Include any positive and negative effects this plan may have on the patient. use trigonometry to find the unknown side (round to 1 decimal) What is a macromolecule? Question 6 options: a) a molecule that contains carbon b) a very large molecule c) a molecule that has two hydrogen atoms and one oxygen atom d) a molecule you can see with the naked eye Solve the following equation by using the addition principle. Check the solution.-4/5 + y = -1/4 A rectangle with an area of 3990 cm2 is x centimeters wide and (x+4) centimeters long. To the nearest tenth of a centimeter, the width and length are Jenny bought scrapbooking supplies for $156.50. She paid $10.17 in sales tax. What was the sales tax rate on the supplies? If necessary, round your answer to the nearest tenth. La unificacin espaola y la expulsin de los rabes hizo de Espaa una nacin experimentada. Adems los espaoles contaban con armas muy avanzadas como por ejemplo el arcabuz, la culebrina, unidades de caballera, etc. Questions 15: The following groups of words all have the same denotation. For each word in the groups, choose the term (positive, negative, or neutral) that best describes its connotation. For example, the word surprising has a neutral connotation, while alarming has a negative connotation. Each word will have at least one word flavor (connotation). proud, vain, conceited, self-assured spinster, unmarried, independent, old maid shack, house, mansion, residence, dump happy, elated, ecstatic, content, pompous talkative, verbose, friendly Questions 67: Rewrite the following sentences on a separate sheet of paper. Substitute more concrete, specific, picture-making words for the italicized words. You may have to rephrase the sentence or add a few ideas to the original. The county fair was full of interesting sights. The firemen worked as the crowd watched the fire. Complete the following table:Exhibit 15-1 Disposable income and consumption data Income (Y) Change in Disposable Income Consumption (C) 0 500 1,000 1,000 1,400 2,000 1,000 2,200 3,000 1,000 2,900 4,000 1,000 3,500 5,000 1,000 4,000 In Exhibit 15-1, when disposable income is increased from $2,000 to $3,000 to $4,000, Do you think geographical features of Nepal Is a boon to us . justify your answer with example hormones in the bloodstream 2) Consider the quadratic sequence 72, 100, 120, 1322.1.1) Determine Tn the nth term of the quadratic. Samus drank tea with a polite, gnome in the forest.problem If the price exceeds the average variable cost but is less than the average total cost, a firm Group of answer choices should further differentiate its product. is making some profit but less than maximum profit. should stay in business for a while longer until its fixed costs expire. should shut down The practitioner completes an incision and drainage of a patient's infected right heel, which tested positive for MRSA. What statement is true regarding how the perioperative team should perform postoperative cleaning after this patient leaves the OR? Use the figure to find the Total Area. have you take my pen change it into passive voice